Former Amazon Executive, Author & Expert on Digital Disruption
Customer Service & Experience Consultant
A Guide to Revamping Your Customer Experience Strategy for 2020
Leadership Expert & Bestselling Author
Customer Service Expert, Bestselling Author & Creator of "The Nordstrom Way"
Founder & CEO of Viome; Founder of Moon Express
Executive Chairman & Former CEO of Starbucks; Former Owner of the Seattle SuperSonics
Educator & Technology Expert; Co-Founder of Infosavvy
Founder of Intellectual Ventures; Former Chief Strategist & Chief Technology Officer of the Microsoft Corporation; Author of “Modernist Cuisine: The Art and Science of Cooking"