Robert Spector

Customer Service Expert, Best-selling Author & Creator of "The Nordstrom Way"

Robert Spector, "The Nordstrom Way"

Jeanne Bliss

President of Customer Bliss & Author of "Chief Customer Officer"

Don Peppers

Marketing and Sales Futurist; Customer Experience Thought Leader; Best-Selling Author

Don Peppers: Customer Experience: What, How and Why Now ...

Nancy Douyon

Founder & Chairwoman of Douyon Signature; Former International User Experience Researcher at Uber

Nancy Douyon: Navigating UX Design Across Cultural Boundaries ...

Micah Solomon

Customer Service & Experience Consultant

Customer Service Speaker Micah Solomon || Customer Experience ...

Dan Steinman

Entrepreneur & Chief Customer Officer at Gainsight

Welcome Keynote

Gary Magenta

Author, Customer Experience Guru & SVP at Root Inc.

John A. Goodman

Customer Experience Researcher, Innovator & Entrepreneur

Colin Shaw

Customer Experience Thought Leader, CEO of Beyond Philosophy CX Consultancy, Author & Podcast Host

S2 E10: Colin Shaw - Practicing CX Beyond Philosophy - YouTube

Jake Poore

President & Chief Experience Officer at Integrated Loyalty Systems

Jake Poore, President and Chief Experience Officer, Integrated ...

Peter Shankman

Thought-Leader in Communication & Customer Service

Spark.me 2019 - Peter Shankman - “Welcome to the Customer ...

Blake Morgan

Customer Experience Consultant & Futurist; Forbes Columnist & Host of "The Modern Customer"

Blake Morgan Speaker Reel | Keynote Speaker on Customer Experience

Shep Hyken

Customer Service & Experience Expert; New York Times Bestselling Author

The Convenience Revolution, Interview with Shep Hyken - YouTube

Jeff Tobe

Customer Experience Expert

Jeff Tobe PREVIEW

Louie Gravance

Former Disney Institute Professor, Comedian & Customer Experience Consultant Focused on Creating the Happiest Workplace on Earth

Horst Schulze

Legendary Hotelier Renowned for Creating a Culture of Service, Former President & COO of the Ritz Carlton Hotel Company

Janelle Estes

Chief Insights Officer at UserTesting & Author; Expert in Usability Testing and User Experience (UX)

Informal Lab - The Driving Force behind Exceptional UX with Janelle ...

Joey Coleman

Chief Experience Composer at Design Symphony & Author

Michelle Huff

Chief Marketing Officer at UserTesting & Customer Experience Expert

Talking MarTech Careers with Michelle Huff | MarTech Advisor ...

Russel Lolacher

Customer Service & Communication Expert, Host of "CX Storytime" Podcast