Frances Frei

Professor of Technology & Operations Management at Harvard Business School

A Leadership Conversation with Harvard Professor Frances Frei

Darryl Michael Speach

Customer Experience Thought Leader, People Performance Strategist, Former Disney University Faculty Member & Disney Institute Management Consultant

Nancy Douyon

Founder & Chairwoman of Douyon Signature; Former International User Experience Researcher at Uber

Responsible Innovation During Crisis - Nancy Douyon

Blake Morgan

Customer Experience Consultant & Futurist; Forbes Columnist & Host of "The Modern Customer"

The 8 Laws of Customer-Focused Leadership: New Rules for Building A Business Around Tod...

Nir Eyal

Bestselling Author & Expert on the Intersection of Psychology, Technology and Business

Cass Sunstein

Director of the Behavioral Economics & Public Policy Program at Harvard Law School, NYT Best-Selling Author, Former Administrator of the White House Office of Information & Regulatory Affairs

Too Much Information with Cass R. Sunstein, JD

Hiten Shah

Hiten Shah is an American entrepreneur and startup advisor. He is the cofounder and president of the analytics companies KISSmetrics and Crazy Egg.

Anita Elberse

Lincoln Filene Professor of Business Administration at the Harvard Business School

Jessica Tarlov

Co-host of "The Five" on FOX News; SVP of Research & Consumer Insight at Bustle Digital Group

Democrat Fox News Host on How to Combat Republicans | Jessica Tarlov

Marc Mathieu

SVP of Strategic Customer Transformation & Innovation at Salesforce, Former CMO at Samsung Electronics

Youngme Moon

Professor of Business Administration & Senior Associate Dean for Strategy and Innovation at Harvard Business School

Paul Bramson

Sales, Leadership & Communication Trainer; CEO of The Paul Bramson Companies

Annette Franz

Founder and CEO of CX Journey; Customer Experience Expert & Author

Margo Downs

Former Chief People & Culture Officer at Stitch Fix and People Potential Team Lead at Lululemon

Thomas Erikson

Expert on Communication & Human Behavior, Author of "Surrounded by Idiots"

Johnny Cupcakes

CEO of Johnny Cupcakes, Award Winning Entrepreneur & Brand Hysteria Expert

Ryan Patel

Global Business Executive, CNN Contributor & Board Director at the Drucker School of Management

Liz Ryan

CEO and Founder, Human Workplace

Dr. Natalie Petouhoff

Best-Selling Author, Futurist, Artificial Intelligence Consultant, Leadership Executive, Customer Service Expert & Employee Engagement Strategist

Like My Stuff: How to Get 750 Million Members to Buy Your Products on Facebook

Shep Hyken

Customer Service & Experience Expert; New York Times Bestselling Author