Nancy Douyon

Founder & Chairwoman of Douyon Signature; Former International User Experience Researcher at Uber

Don Peppers

Marketing & Sales Futurist, Customer Experience Thought Leader, Best-Selling Author

Micah Solomon

Customer Service & Experience Consultant

Robert Spector

Customer Service Expert, Bestselling Author & Creator of "The Nordstrom Way"

Jeanne Bliss

President of Customer Bliss & Author of "Chief Customer Officer"

Experience Points: What Happened | Jeanne Bliss - YouTube

Jeff Rossen

Chief National Consumer Correspondent for Hearst Television & Creator of the “Rossen Reports” Franchise

Darryl Michael Speach

Customer Experience Thought Leader, People Performance Strategist, Former Disney University Faculty Member & Disney Institute Management Consultant

Blake Morgan

Customer Experience Consultant & Futurist; Forbes Columnist & Host of "The Modern Customer"

John A. Goodman

Customer Experience Researcher, Innovator & Entrepreneur

Shep Hyken

Customer Service & Experience Expert; New York Times Bestselling Author

Jeff Tobe

Customer Experience Expert

Horst Schulze

Legendary Hotelier Renowned for Creating a Culture of Service, Former President & COO of the Ritz Carlton Hotel Company

Jake Poore

President & Chief Experience Officer at Integrated Loyalty Systems

Akash Nigam

Co-Founder & CEO of Genies

Tariq Meyers

Thought Leader on Workplace Diversity & Inclusion; Former Head of Inclusion and Diversity at Lyft

Colin Shaw

Customer Experience Thought Leader, CEO of Beyond Philosophy CX Consultancy, Author & Podcast Host

Louie Gravance

Former Disney Institute Professor, Comedian & Customer Experience Consultant Focused on Creating the Happiest Workplace on Earth

John Koetsier

Journalist, Analyst & Futurist

Alfred Jones

VP of Hardware Engineering at Peloton Interactive

Interview Alfred Jones, Senior Director of mechanical engineering, Peloton

Nick Handel

Former Product Manager of Machine Learning, Airbnb; Currently Head of Data Science at Branch International