Joseph Michelli

Organizational Consultant, Best-Selling Author of "The Airbnb Way" & "The Zappos Experience"

John Izzo, PhD

Leadership Expert & Bestselling Author

Robert Spector

Customer Service Expert, Bestselling Author & Creator of "The Nordstrom Way"

Dennis Snow

Customer Service Expert, Formerly with the Disney Institute, Business Author

Jake Poore

President & Chief Experience Officer at Integrated Loyalty Systems

Jones Loflin

Internationally-Recognized Author & Speaker on Change, Work-Life Balance & Time Management

Are You Helping Your Team Members Grow?

Patrick Schwerdtfeger

Business Futurist & Author of "Anarchy Inc."

Pandemic, Inc.: 8 Forces Driving Business Failure or Fortune in the Post-COVID-19 Economy

Rick Delisi

Co-Author of "Digital Customer Service: Transforming Customer Experience for an On-Screen World" & "The Effortless Experience"

Robert Stevenson

Business Speaker & Author of "How to Soar Like An Eagle In A World Full of Turkeys"

Handling Mistakes

Dr. Lois Frankel

Executive Coach & Best-selling Author of "Nice Girls Don't Get the Corner Office"

Cam Marston

Workforce Dynamics Consultant; President & Founder of Generational Insights

Peg Neuhauser

Management & Organizational Consultant; Author of Culture.com

Timothy Riesterer

Chief Marketing Officer and Senior Vice President of Products and Consulting for Corporate Ventures

Susan Cantrell

Vice President of Products & Workforce Strategies at Deloitte; Expert on Talent and Technology Strategy, Innovation & Thought Leadership