Joseph Michelli

Organizational Consultant, Best-Selling Author of "The Airbnb Way" & "The Zappos Experience"

John Izzo, PhD

Leadership Expert & Bestselling Author

Dennis Snow

Customer Service Expert, Formerly with the Disney Institute, Business Author

Jake Poore

President & Chief Experience Officer at Integrated Loyalty Systems

Patrick Schwerdtfeger

Business Futurist & Author of "Anarchy Inc."

Pandemic, Inc.: 8 Forces Driving Business Failure or Fortune in the Post-COVID-19 Economy

Rick Delisi

Co-Author of "Digital Customer Service: Transforming Customer Experience for an On-Screen World" & "The Effortless Experience"

Robert Stevenson

Business Speaker & Author of "How to Soar Like An Eagle In A World Full of Turkeys"

Handling Mistakes

Peg Neuhauser

Management & Organizational Consultant; Author of Culture.com

Afterburner

US Fighter Pilots & Team-Building Experts

The Debrief Imperative

Kelly McDonald

Multicultural Marketing & Business Trends Expert

Scott Klososky

Enterprise Social Technology Expert, Start-Up Pioneer & Founding Partner of Future Point of View

Bob Parsons

Founder of GoDaddy & YAM Worldwide, Inc.

Peter Bregman

Founder of Bregman Partners, Author & Leadership Columnist, "Harvard Business Review"