Customer Experience Consultant & Bestselling Author
President & Chief Experience Officer at Integrated Loyalty Systems
Customer Service Expert, Bestselling Author & Creator of "The Nordstrom Way"
Marketing & Sales Futurist, Customer Experience Thought Leader, Best-Selling Author
Customer Experience: What, How and Why Now (1)
Leading Expert in Brilliant Resilience
The Vuja de Moment: Shift from Average to Brilliant
