Don Peppers

Marketing & Sales Futurist, Customer Experience Thought Leader, Best-Selling Author

Jake Poore

President & Chief Experience Officer at Integrated Loyalty Systems

Micah Solomon

Customer Experience Consultant & Bestselling Author

Micah Solomon's MAMA™ method of Customer Service Recovery

Robert Spector

Customer Service Expert, Bestselling Author & Creator of "The Nordstrom Way"

Simon T. Bailey

Speaker, Author, Life Coach & Entrepreneur