Jeff Tobe

Customer Experience Expert

Robert Spector

Customer Service Expert, Bestselling Author & Creator of "The Nordstrom Way"

Nordstrom Way To Customer Experience - Robert Spector - YouTube

Gary Magenta

Author, Customer Experience Guru & SVP at Root Inc.

Dan Steinman

Entrepreneur & Chief Customer Officer at Gainsight

Blake Morgan

Customer Experience Consultant & Futurist; Forbes Columnist & Host of "The Modern Customer"

John A. Goodman

Customer Experience Researcher, Innovator & Entrepreneur

Peter Shankman

Thought-Leader in Communication & Customer Service

Micah Solomon

Customer Service & Experience Consultant

Micah Solomon - Putting the Customer at the Center of Your Business

Horst Schulze

Legendary Hotelier Renowned for Creating a Culture of Service, Former President & COO of the Ritz Carlton Hotel Company

Nancy Douyon

Founder & Chairwoman of Douyon Signature; Former International User Experience Researcher at Uber

Jake Poore

President & Chief Experience Officer at Integrated Loyalty Systems

Darryl Michael Speach

Customer Experience Thought Leader, People Performance Strategist, Former Disney University Faculty Member & Disney Institute Management Consultant

Jeanne Bliss

President of Customer Bliss & Author of "Chief Customer Officer"

Shep Hyken

Customer Service & Experience Expert; New York Times Bestselling Author

Joey Coleman

Chief Experience Composer at Design Symphony & Author

Don Peppers

Marketing and Sales Futurist; Customer Experience Thought Leader; Best-Selling Author

Don Peppers - Empathy as a business imperative in times of crisis

Jason VandeBoom

Founder & CEO of ActiveCampaign, Expert in Improving Customer Experience

Michelle Huff

Chief Marketing Officer at UserTesting & Customer Experience Expert

John Koetsier

Journalist, Analyst & Futurist

Dom Nicastro

Staff Reporter at CMS Wire & Sports Radio Host