Don Peppers

Author of the Revolutionary Customer Relationship Management Guidebook, "The One to One Future"

Don Peppers: Customer Experience: What, How and Why Now ...

Robert Spector

Customer Service Expert, Best-selling Author & Creator of "The Nordstrom Way"

Robert Spector, "The Nordstrom Way"

Nancy Douyon

Founder & Chairwoman of Douyon Signature; Former International User Experience Researcher at Uber

Nancy Douyon: Navigating UX Design Across Cultural Boundaries ...

Louie Gravance

Former Disney Institute Professor, Comedian & Customer Experience Consultant Focused on Creating the Happiest Workplace on Earth

Janelle Estes

Chief Insights Officer at UserTesting & Author; Expert in Usability Testing and User Experience (UX)

Informal Lab - The Driving Force behind Exceptional UX with Janelle ...

Joey Coleman

Chief Experience Composer at Design Symphony & Author

Peter Shankman

Thought-Leader in Communication & Customer Service

Spark.me 2019 - Peter Shankman - “Welcome to the Customer ...

Blake Morgan

Customer Experience Consultant & Futurist; Forbes Columnist & Host of "The Modern Customer"

Blake Morgan Speaker Reel | Keynote Speaker on Customer Experience

Horst Schulze

Legendary Hotelier Renowned for Creating a Culture of Service, Former President & COO of the Ritz Carlton Hotel Company

MSPSC 2018 Keynote Speaker Horst Schulze - YouTube

John A. Goodman

Customer Experience Researcher, Innovator & Entrepreneur

Jeanne Bliss

President of Customer Bliss & Author of "Chief Customer Officer"

Colin Shaw

Customer Experience Thought Leader, CEO of Beyond Philosophy CX Consultancy, Author & Podcast Host

S2 E10: Colin Shaw - Practicing CX Beyond Philosophy - YouTube

Gary Magenta

Author, Customer Experience Guru & SVP at Root Inc.

Shep Hyken

Customer Service & Experience Expert; New York Times Bestselling Author

The Convenience Revolution, Interview with Shep Hyken - YouTube

Michelle Huff

Chief Marketing Officer at UserTesting & Customer Experience Expert

Talking MarTech Careers with Michelle Huff | MarTech Advisor ...

Russel Lolacher

Customer Service & Communication Expert, Host of "CX Storytime" Podcast

Dan Steinman

Entrepreneur & Chief Customer Officer at Gainsight

Welcome Keynote

Jeannie Walters

Customer Experience Expert, CEO & Founder of Experience Investigators

Jeannie Walters: "Jeannie Walters CCXP, Chief Customer ...

Jason VandeBoom

Founder & CEO of ActiveCampaign, Expert in Improving Customer Experience

Jason VandeBoom of ActiveCampaign on InspiredInsider with Dr. Jeremy Weisz

Ali Rayl

Vice President of Customer Experience at Slack

Unlocking better customer service with faster, connected teams