Nancy Douyon

Founder & Chairwoman of Douyon Signature; Former International User Experience Researcher at Uber

Responsible Innovation During Crisis - Nancy Douyon

Blake Morgan

Customer Experience Consultant & Futurist; Forbes Columnist & Host of "The Modern Customer"

The 8 Laws of Customer-Focused Leadership: New Rules for Building A Business Around Tod...

Jess Lee

Partner at Sequoia Capital / Co-Founder & CEO of Polyvore

Danny Meyer

Founder of Shake Shack; Leadership Speaker & Employee Wellness Advocate

Hiten Shah

Hiten Shah is an American entrepreneur and startup advisor. He is the cofounder and president of the analytics companies KISSmetrics and Crazy Egg.

Marc Mathieu

SVP of Strategic Customer Transformation & Innovation at Salesforce, Former CMO at Samsung Electronics

Youngme Moon

Professor of Business Administration & Senior Associate Dean for Strategy and Innovation at Harvard Business School

Frances Frei

Professor of Technology & Operations Management at Harvard Business School

A Leadership Conversation with Harvard Professor Frances Frei

Sunil Gupta

Head of Marketing Department at Harvard Business School; Expert on Digital Marketing Strategy

Alexander Osterwalder

Entrepreneur, Business Model Innovator & Author of "Value Proposition Design"

Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers (...

Tony Lynch

Executive Coach, Business Growth Consultant & Leadership and Sales Trainer

David Brownlee

Author of "Rockstar Service. Rockstar Profits" & CEO of The Brownlee Group

Rockstar Service. Rockstar Profits.: Increase Your Revenues, Grow Your Business and Cre...

Darryl Michael Speach

Customer Experience Thought Leader, People Performance Strategist, Former Disney University Faculty Member & Disney Institute Management Consultant

Alan Cooper

Software Designer and Author, Known for Humanizing Technology

J.B. Wood

President & CEO of TSIA, Co-Author of "Technology-as-a-Service Playbook: How to Grow a Profitable Subscription Business"