Frances Frei

Professor of Technology & Operations Management at Harvard Business School

A Leadership Conversation with Harvard Professor Frances Frei

Danny Meyer

Founder of Shake Shack; Leadership Speaker & Employee Wellness Advocate

David Brownlee

Author of "Rockstar Service. Rockstar Profits" & CEO of The Brownlee Group

Rockstar Service. Rockstar Profits.: Increase Your Revenues, Grow Your Business and Cre...

Darryl Michael Speach

Customer Experience Thought Leader, People Performance Strategist, Former Disney University Faculty Member & Disney Institute Management Consultant

Nancy Douyon

Founder & Chairwoman of Douyon Signature; Former International User Experience Researcher at Uber

Responsible Innovation During Crisis - Nancy Douyon

J.B. Wood

President & CEO of TSIA, Co-Author of "Technology-as-a-Service Playbook: How to Grow a Profitable Subscription Business"

Blake Morgan

Customer Experience Consultant & Futurist; Forbes Columnist & Host of "The Modern Customer"

The 8 Laws of Customer-Focused Leadership: New Rules for Building A Business Around Tod...

Sunil Gupta

Head of Marketing Department at Harvard Business School; Expert on Digital Marketing Strategy

Alexander Osterwalder

Entrepreneur, Business Model Innovator & Author of "Value Proposition Design"

Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers (...

Hiten Shah

Hiten Shah is an American entrepreneur and startup advisor. He is the cofounder and president of the analytics companies KISSmetrics and Crazy Egg.

Tony Lynch

Executive Coach, Business Growth Consultant & Leadership and Sales Trainer

Marc Mathieu

SVP of Strategic Customer Transformation & Innovation at Salesforce, Former CMO at Samsung Electronics

Youngme Moon

Professor of Business Administration & Senior Associate Dean for Strategy and Innovation at Harvard Business School

Alan Cooper

Software Designer and Author, Known for Humanizing Technology

Jess Lee

Partner at Sequoia Capital / Co-Founder & CEO of Polyvore

Kudzi Chikumbu

Global Head of Creator Marketing at TikTok

Paul Bramson

Sales, Leadership & Communication Trainer; CEO of The Paul Bramson Companies

Annette Franz

Founder and CEO of CX Journey; Customer Experience Expert & Author

Steve Krug

User Experience & Usability Design Expert; Author

Dee Ann Turner

Communicator, Consultant & Coach, Former Vice President, Talent and Vice President, Sustainability at Chick-fil-A, Inc.

Johnny Cupcakes

CEO of Johnny Cupcakes, Award Winning Entrepreneur & Brand Hysteria Expert

Matthew Dixon

Founding Partner at DCM Insights; Co-Author of The Challenger Sale, The Challenger Customer & The Effortless Experience

Anne Morriss

Executive Founder of The Leadership Consortium, Leadership Coach & Author

Move Fast and Fix Things: The Trusted Leader's Guide to Solving Hard Problems

Dr. Natalie Petouhoff

Best-Selling Author, Futurist, Artificial Intelligence Consultant, Leadership Executive, Customer Service Expert & Employee Engagement Strategist

Like My Stuff: How to Get 750 Million Members to Buy Your Products on Facebook

Ron Kaufman

Author and World’s Leading Educator & Motivator for Uplifting Customer Service

Dan Hill

Emotions, Personality & Facial Coding Expert

Shep Hyken

Customer Service & Experience Expert; New York Times Bestselling Author

Erik Qualman

Artificial Intelligence & Digital Transformation Expert, Futurist, Bestselling Author

AI Expert Erik Qualman | Motivational Speaker

Jay Baer

Business Growth & Customer Experience Expert

Hall of Fame Business Growth & Customer Experience Keynote Speaker

Simon T. Bailey

Speaker, Author, Life Coach & Entrepreneur