Frances Frei

Professor of Technology & Operations Management at Harvard Business School

A Leadership Conversation with Harvard Professor Frances Frei

Greg Smith, MS

Keynote Leadership Speaker and Author

Hiten Shah

Hiten Shah is an American entrepreneur and startup advisor. He is the cofounder and president of the analytics companies KISSmetrics and Crazy Egg.

Horst Schulze

Legendary Hotelier Renowned for Creating a Culture of Service, Former President & COO of the Ritz Carlton Hotel Company

Ian Golding

Customer Experience Specialist; CX Thought Leader

Itzik Amiel

Global Leading Authority on Networking and Relation Capital

Jack Mackey

Leadership, Teamwork & Customer Loyalty Expert, Former Chief Evangelist Service Management Group (SMG)

James D. Roumeliotis

Entrepreneurial adviser, instructor/lecturer, Public Speaker and Author

Janine Driver

Nationally Recognized Body-Language Expert

Jeanne Bliss

President of Customer Bliss & Author of "Chief Customer Officer"

Jim Knight

Author, Podcaster, Training & Development Veteran

Joel Beckerman

Founder and Lead Composer of Man Made Music; Author of "The Sonic Boom"

John DiJulius

The Authority on World Class Customer Service

Jon Picoult

Leadership Speaker; Expert on Employee & Customer Experience for Driving Business Growth; Bestselling Author of “From Impressed To Obsessed”

Jordy Leiser

Entrepreneur; Co-founder at STELLAService

Kevin Giblin

Dynamic, engaging speaker with passion!

Matthew Dixon

Founding Partner at DCM Insights; Co-Author of The Challenger Sale, The Challenger Customer & The Effortless Experience

Melissa Gonzalez

Principal at MG2, Award Winning Retail Strategist & Author of "The Pop-Up Paradigm"

Michael Hoffman

Known as the "Ignitor of Performance" and an Expert in Sales, Customer Loyalty and Leadership

Mike Wittenstein

Customer Experience and Service Design Expert