Frances Frei

Professor of Technology & Operations Management at Harvard Business School

A Leadership Conversation with Harvard Professor Frances Frei

Blake Morgan

Customer Experience Consultant & Futurist; Forbes Columnist & Host of "The Modern Customer"

The 8 Laws of Customer-Focused Leadership: New Rules for Building A Business Around Tod...

Hiten Shah

Hiten Shah is an American entrepreneur and startup advisor. He is the cofounder and president of the analytics companies KISSmetrics and Crazy Egg.

Matthew Dixon

Founding Partner at DCM Insights; Co-Author of The Challenger Sale, The Challenger Customer & The Effortless Experience

Dr. Natalie Petouhoff

Best-Selling Author, Futurist, Artificial Intelligence Consultant, Leadership Executive, Customer Service Expert & Employee Engagement Strategist

Like My Stuff: How to Get 750 Million Members to Buy Your Products on Facebook

Janine Driver

Nationally Recognized Body-Language Expert

Itzik Amiel

Global Leading Authority on Networking and Relation Capital

Jim Knight

Author, Podcaster, Training & Development Veteran

Jeanne Bliss

President of Customer Bliss & Author of "Chief Customer Officer"

Horst Schulze

Legendary Hotelier Renowned for Creating a Culture of Service, Former President & COO of the Ritz Carlton Hotel Company

Jon Picoult

Leadership Speaker; Expert on Employee & Customer Experience for Driving Business Growth; Bestselling Author of “From Impressed To Obsessed”

Colin Shaw

Customer Experience Thought Leader, CEO of Beyond Philosophy CX Consultancy, Author & Podcast Host

Alex Laskey

Founder and Former President at OPOWER

John DiJulius

The Authority on World Class Customer Service

Shawna Suckow

Customer Mindset Expert & Author

Denise Lee Yohn

Brand Leadership Expert & Author of "What Great Brands Do"

How Can Sales Contribute to CX Excellence

Melissa Gonzalez

Principal at MG2, Award Winning Retail Strategist & Author of "The Pop-Up Paradigm"

Andy Mouncey

Ultra-distance Athlete, Author, Goal-Setting Expert

Bruce Weinstein

Professional Ethicist Known as "The Ethics Guy;" BusinessWeek.com Columnist & Huffington Post Contributor

Steve Curtin

Customer Service Expert & Author of "Delight Your Customers"