Nancy Douyon

Founder & Chairwoman of Douyon Signature; Former International User Experience Researcher at Uber

Responsible Innovation During Crisis - Nancy Douyon

Jon Wolske

Culture Evangelist

Dan Steinman

Entrepreneur & Chief Customer Officer at Gainsight

Thomai Serdari

Adjunct Associate Professor & Strategist in Luxury Marketing

Dee Ann Turner

Communicator, Consultant & Coach, Former Vice President, Talent and Vice President, Sustainability at Chick-fil-A, Inc.

Jeff Toister

Customer Service Expert, Author & Consultant

J.B. Wood

President & CEO of TSIA, Co-Author of "Technology-as-a-Service Playbook: How to Grow a Profitable Subscription Business"

Blake Morgan

Customer Experience Consultant & Futurist; Forbes Columnist & Host of "The Modern Customer"

The 8 Laws of Customer-Focused Leadership: New Rules for Building A Business Around Tod...

Shawna Suckow

Customer Mindset Expert & Author

John A. Goodman

Customer Experience Researcher, Innovator & Entrepreneur

Denise Lee Yohn

Brand Leadership Expert & Author of "What Great Brands Do"

How Can Sales Contribute to CX Excellence

Melissa Gonzalez

Principal at MG2, Award Winning Retail Strategist & Author of "The Pop-Up Paradigm"

Matthew Dixon

Founding Partner at DCM Insights; Co-Author of The Challenger Sale, The Challenger Customer & The Effortless Experience

Phil Gerbyshak

Social Media and Call Center Management Expert

Roberto C. Candelaria

#1 Best Selling Author, Speaker, and Coach

Joe Natoli

Teaching teams to deliver great user experiences that deliver real results.

Jim Tincher

CX Expert, CXPA Board Member, and Best-Selling Author of "Do B2B Better" and "How Hard Is It to Be Your Customer?"

Adrian Swinscoe

Experimental CX Thought Leader; Author of "How to Wow"

Andy Mouncey

Ultra-distance Athlete, Author, Goal-Setting Expert

Ian Golding

Customer Experience Specialist; CX Thought Leader