Frances Frei

Professor of Technology & Operations Management at Harvard Business School

A Leadership Conversation with Harvard Professor Frances Frei

Patrick Lencioni

Management Consultant, Founder & President of The Table Group

Overcoming the Five Dysfunctions of a Team

Hiten Shah

Hiten Shah is an American entrepreneur and startup advisor. He is the cofounder and president of the analytics companies KISSmetrics and Crazy Egg.

Darryl Michael Speach

Customer Experience Thought Leader, People Performance Strategist, Former Disney University Faculty Member & Disney Institute Management Consultant

Meena Harris

Founder & CEO of Phenomenal, Lawyer & NYT Best-Selling Author of "Kamala and Maya's Big Idea"

Nancy Douyon

Founder & Chairwoman of Douyon Signature; Former International User Experience Researcher at Uber

Responsible Innovation During Crisis - Nancy Douyon

J.B. Wood

President & CEO of TSIA, Co-Author of "Technology-as-a-Service Playbook: How to Grow a Profitable Subscription Business"

Blake Morgan

Customer Experience Consultant & Futurist; Forbes Columnist & Host of "The Modern Customer"

The 8 Laws of Customer-Focused Leadership: New Rules for Building A Business Around Tod...

Alexander Osterwalder

Entrepreneur, Business Model Innovator & Author of "Value Proposition Design"

Business Model Generation: A Handbook for Visionaries, Game Changers, and Challengers (...

Danny Meyer

Founder of Shake Shack; Leadership Speaker & Employee Wellness Advocate

Millard Drexler

Former Chairman and CEO, J.Crew Group, Inc.

Michelle Caba

CEO of Fama Agency & Creator of The Style Your Business Coaching Program

Paul Bramson

Sales, Leadership & Communication Trainer; CEO of The Paul Bramson Companies

Annette Franz

Founder and CEO of CX Journey; Customer Experience Expert & Author

Kevin Brown

Motivational Speaker & Bestselling Author | Creator of The Hero Effect®

Dee Ann Turner

Communicator, Consultant & Coach, Former Vice President, Talent and Vice President, Sustainability at Chick-fil-A, Inc.

Matthew Dixon

Founding Partner at DCM Insights; Co-Author of The Challenger Sale, The Challenger Customer & The Effortless Experience

Anne Morriss

Executive Founder of The Leadership Consortium, Leadership Coach & Author

Move Fast and Fix Things: The Trusted Leader's Guide to Solving Hard Problems

Dr. Natalie Petouhoff

Best-Selling Author, Futurist, Artificial Intelligence Consultant, Leadership Executive, Customer Service Expert & Employee Engagement Strategist

Like My Stuff: How to Get 750 Million Members to Buy Your Products on Facebook

Shep Hyken

Customer Service & Experience Expert; New York Times Bestselling Author