Joseph Michelli

Organizational Consultant, Best-Selling Author of "The Airbnb Way" & "The Zappos Experience"

Candace Reese

The CEO Pundit: Empowerment Speaker, Inspirational Coach, Executive Influencer

Dr. Christopher Bauer

Expert in customer trust, professional ethics, and values

Robert Spector

Customer Service Expert, Bestselling Author & Creator of "The Nordstrom Way"

Dennis Snow

Customer Service Expert, Formerly with the Disney Institute, Business Author

Jake Poore

President & Chief Experience Officer at Integrated Loyalty Systems

Neal Petersen

History-Making Extreme Adventurer, Award-Winning Author & Global Investor

Eileen McDargh, CSP, CPAE

Chief Energy Officer at The Resiliency Group

Nicholas de Wolff

Digital Media & Brand Strategy; Economic & Social Transformation Advisor; Sustainable Business Activist

Robert Stevenson

Business Speaker & Author of "How to Soar Like An Eagle In A World Full of Turkeys"

Handling Mistakes

Micah Solomon

Customer Experience Consultant & Bestselling Author

Micah Solomon's MAMA™ method of Customer Service Recovery

Eric Saperston

Best-Selling Author & Award Winning Filmmaker

Robert Stephens

Geek Squad Founder & Former CTO of Best Buy

Emory Austin

Authority on Leadership, Change & Customer Service

Cam Marston

Workforce Dynamics Consultant; President & Founder of Generational Insights

Dave Sherman

Founder & President of Dave Sherman Speaks; Known as the Best "Professional Icebreaker"

Robert Kriegel

Expert in Sports & Performance Psychology

Jeffrey Rosensweig

Director of the Global Perspectives Program at Goizueta Business School of Emory University