Dan Steinman

Entrepreneur & Chief Customer Officer at Gainsight

Rosemary Farina

President of Signature Staffing, Inc.

Daniel Lemin

Best-Selling Author & Expert on Digital Reputation Management

Jeff Toister

Customer Service Expert, Author & Consultant

Michael English

Senior Vice President, Customer Contact Centers & Electronic Distribution at Starwood Hotels & Resorts

Shawna Suckow

Customer Mindset Expert & Author

Karin Hurt

CEO of Let's Grow Leaders & Author

Denise Lee Yohn

Brand Leadership Expert & Author of "What Great Brands Do"

How Can Sales Contribute to CX Excellence

Jia Jiang

Entrepreneur, Blogger & Author; Founder & CEO of Rejection Therapy

Peter Fader

Marketing Consultant & Professor at The Wharton School of the University of Pennsylvania

Jesús Cochegrus

Business, Storytelling, and Videogame Expert

Jeffrey Liker

Professor of Industrial and Operations Engineering at the University of Michigan; Author of "The Toyota Way"

Chris Roebuck

Global Head of Leadership at UBS & Transformational Leadership Expert

Accelerate Your Success in Action

Shawn Ellis

Resilience Strategist & Consultant

Shawn Ellis on Change, Resilience, and Adaptability

Phil Gerbyshak

Social Media and Call Center Management Expert

Jim Tincher

CX Expert, CXPA Board Member, and Best-Selling Author of "Do B2B Better" and "How Hard Is It to Be Your Customer?"

Adrian Swinscoe

Experimental CX Thought Leader; Author of "How to Wow"

Andy Mouncey

Ultra-distance Athlete, Author, Goal-Setting Expert

Regina Clark

Author, "Are We Having Fun Yet? 75 Ways to Create a Motivating Work Environment"; Founder, Creative Performance Solutions

Bruce Weinstein

Professional Ethicist Known as "The Ethics Guy;" BusinessWeek.com Columnist & Huffington Post Contributor