Shelle Rose Charvet

A Certified Trainer of Neuro-linguistic Programming (NLP), Shelle was the founding President of the Canadian Association of NLP.

Leonard Berry

Author of On Great Service and Former President of the American Marketing Association

Karen Campbell

Founder and President of CommuniBiz, Inc., Co-Owner of EventTures

Pat McCarthy

Best-selling Author of "The Nordstrom Way"

Edwin Britt

Zig Ziglar Motivational Speaker & Sales Trainer

Victoria Ashford

Chris Fuller

International Leadership Speaker, Author, and Consultant

Tim Cusack

Inspires people to appreciate life, work and relationships with humor

Nina Bibby

Chief Marketing Officer at O2

Thomas A. Stewart & Patricia O’Connell

Authorities on Service Design, Strategy & Innovation; Authors of “Woo, Wow and Win: Service Design, Strategy and the Art of Customer Delight”

Margaret Jastrebski

Senior Vice President of Enterprise Products at ShopRunner

Paula K. Switzer

Paula believes in building leaders at every level. People don't leave organizations, they leave managers.

Liz Jazwiec

Relating Customer Satisfaction and Employee Morale

Holly Stiel

Leading Customer Service Expert

Mary Flynn

Award-Winning Author

Jacob Jaber

CEO at Philz Coffee

Lisa Raymond

CEO Ethics2Talk, LLC, Strategic Life Coach, Motivational Speaker, College Professor

Greg Gray

Desperately Seeking Service

Allison Mooney

People Interpreter at Allison Mooney CSP; Professional Conference Speaker

Lou Carbone

Experience Management Pioneer, Brand Thought Leader, Noted Author