Dennis Snow

Customer Service Expert, Formerly with the Disney Institute, Business Author

Dennis Snow 2018 demo - YouTube

Harry G. Broadman

Dispelling Myths About Emerging Markets Business Growth Opportunities and Risks

R "Ray" Wang

Founder, Chairman & Principal Analyst at Constellation Research; Author of "Disrupting Digital Business"

Digital Transformation: Interview with Ray Wang, Principal Analyst ...

Mike Ganino

Culture Architect, Leadership Activator & Hospitality, Restaurant, Retail, and Tourism Speaker

Amanda Freitag

Celebrity Chef & TV Personality, Judge on "Chopped," Competitor on "Iron Chef" and "Next Iron Chef" & Contributor on "Unique Eats"

Beverly Jackson

VP of Social Marketing & Content Strategy for MGM Resorts International

Brian Chesky

Co-Founder, CEO & Head of Community at Airbnb

Cynthia Bresseau

Sandals, Beaches and Grand Pineapple Beach Resorts

Teresa Allen

Customer Service Author and Customer Service Keynote Speaker Author: Common Sense Service!

Tim Kirkland

Customer Service Expert, Best-Selling Leadership & Hospitality Author

Scott Shellstrom

Creativity Innovator, Award Winning Creative Director & Keynote Speaker

Horst Schulze

Legendary Hotelier Renowned for Creating a Culture of Service, Former President & COO of the Ritz Carlton Hotel Company

MSPSC 2018 Keynote Speaker Horst Schulze - YouTube

Shep Hyken

Customer Service & Experience Expert; New York Times Bestselling Author

The Convenience Revolution, Interview with Shep Hyken - YouTube

Christian Irabién

Chef, Artist, Activist

Matt Bodnar

Partner, Fresh Hospitality

David Beebe

CEO of Beebe Content & Emmy Award-Winning Producer

Erin Moran

Chief Culture Officer at Union Square Hospitality Group

John Ragan

Director of Wine and Restaurant Operations at Union Square Hospitality Group

Richard Coraine

Chief Development Officer at Union Square Hospitality Group

Charoen Sirivadhanabhakdi

Founder of Thai Beverage