Customer Service & Experience Consultant
Customer Service Expert, Bestselling Author & Creator of "The Nordstrom Way"
Accidental Entrepreneur with a Mission to Give Back; Founder of glassybaby
Founder of Intellectual Ventures; Former Chief Strategist & Chief Technology Officer of the Microsoft Corporation; Author of “Modernist Cuisine: The Art and Science of Cooking"
Executive Director of the Center for Leadership and Strategic Thinking at the University of Washington Foster School of Business
Founder & CEO of Viome; Founder of Moon Express
Educator & Technology Expert; Co-Founder of Infosavvy