Nancy Douyon

Founder & Chairwoman of Douyon Signature; Former International User Experience Researcher at Uber

Responsible Innovation During Crisis - Nancy Douyon

Dan Gingiss

Customer Experience Coach, Marketing Strategy Expert, Author & Podcaster

Blake Morgan

Customer Experience Consultant & Futurist; Forbes Columnist & Host of "The Modern Customer"

The 8 Laws of Customer-Focused Leadership: New Rules for Building A Business Around Tod...

Peter Shankman

Thought-Leader in Communication & Customer Service

Nick Webb

Best-Selling Author, Futurist & Expert on Healthcare, Business Trends, Innovation & Customer Experience; Holder of over 40 US Patents

Nick Webb Speaking 2024

Robert Spector

Customer Service Expert, Bestselling Author & Creator of "The Nordstrom Way"

Don Peppers

Marketing & Sales Futurist, Customer Experience Thought Leader, Best-Selling Author

Adam Toporek

Globally-Recognized Customer Experience Expert

Flavio Martins

VP of Operations and Customer Support at DigiCert; Award-Winning Customer Service Blogger

Sarah Weise

Marketing Futurist, Customer Experience Expert & Best-Selling Author of "Instabrain: The New Rules For Marketing To Generation Z"

Karen Mangia

President & Chief Strategy Officer at The Engineered Innovation Group; Former VP of Customer & Market Insights at Salesforce; Author of "Success with Less"

Ana Larrea-Albert

Leadership Development & Empowerment Speaker; Customer Experience Expert; Founder & President of the Latina Leadership Collective; Author of Bilingual Children's Books

John Koetsier

Journalist, Analyst & Futurist

Ali Rayl

Vice President of Customer Experience at Slack

Joey Coleman

Chief Experience Composer at Design Symphony & Author

Cheyney Robinson

Chief Experience Officer at Isobar

Barbara E. Kahn

Profesor of Marketing, Wharton School of Business

Shawna Suckow

Customer Mindset Expert & Author

John A. Goodman

Customer Experience Researcher, Innovator & Entrepreneur

Denise Lee Yohn

Brand Leadership Expert & Author of "What Great Brands Do"

How Can Sales Contribute to CX Excellence

Larry Freed

CEO of Give and Take; Innovative Thought Leader on Customer Experience Analytics

Joshua March

Founder & CEO of Conversocial

Hiten Shah

Hiten Shah is an American entrepreneur and startup advisor. He is the cofounder and president of the analytics companies KISSmetrics and Crazy Egg.

Kerry Bodine

Founder of Bodine & Co.; Author of "Outside In: The Power of Putting Customers at the Center of Your Business"

Adrian Swinscoe

Experimental CX Thought Leader; Author of "How to Wow"

Marsha Collier

Best-selling author in eCommerce & Customer Service, Host Computer & Tech Radio

Micah Solomon

Customer Experience Consultant & Bestselling Author

Micah Solomon's MAMA™ method of Customer Service Recovery

Frances Frei

Professor of Technology & Operations Management at Harvard Business School

A Leadership Conversation with Harvard Professor Frances Frei

Jeanne Bliss

President of Customer Bliss & Author of "Chief Customer Officer"

Jon Picoult

Leadership Speaker; Expert on Employee & Customer Experience for Driving Business Growth; Bestselling Author of “From Impressed To Obsessed”