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Alan O'Neill      

Consultant Specializing in Change Management, Organization Culture & Customer Experience; Author of "Culture Matters: The Four ‘Must-Have’ Values to Supercharge Your Business"

Alan O'Neill is a Consultant, Author and Keynote Speaker specializing in Change Management, Organization Culture and Customer Experience.

The secret to growing profit? A thriving company culture with customer experience at its heart. O'Neill’s expertise and 30 years’ experience can steer your company through the change to make it happen. Enthusiastic and down-to-earth, O'Neill can share his hard-won insight from helping global giants to grow profit, from Selfridge’s to Suzuki and from Emirates Insurance to Swedbank.

O'Neill can guide your team through his structured path to profit increase, tailoring his insight to the needs of your business. Wherever you are on your journey, O'Neill’s no-nonsense expertise, infectious enthusiasm and sheer depth of experience can reignite your company’s passion for growth.

A seasoned expert in facilitating organizational change in culture and strategy, O'Neill can help your team to navigate any stormy waters and overcome resistance. His tried-and-tested formula will help you transform your business to deliver the meaningful experiences your customers crave.

Practical, empathic and very commercial, O'Neill’s refreshing and passionate style will inspire and challenge your organization to embrace change and grow, using real-life business models and memorable success stories.

O'Neill brings 30 years of wide industry experience, from retail to manufacturing and distribution, FMCG to financial services, hospitality to professional services, motor to travel and tourism and more. His work history spans blue-chips and PLCs, SMEs, family businesses and the Public Sector across Europe, the Middle East and Asia.

Speech Topics

The 7-Steps to Profit

Why are famous global organizations so powerful and successful? How did they get people talking and create such a brand buzz? Alan’s 7-Steps to Profit program shows how.

Change Management

In our evolving world, change is never far away. But only a small number of change programs succeed. Get your people to enable it not obstruct it.

Corporate Culture

Everyone knows that culture eats strategy for breakfast. So if you get your culture right, you can take on the world. While others can copy your strategy, no one can copy the company heartbeat.

Customer Experience

As globalization enables transparent comparisons and technology enables fast copying, how do you differentiate from your competition? Customer experience is the new battleground.

Retail

From food to fashion, luxury to mass, big box to multiple sites and travel retail to the high street, Alan has consulted with countless retailers for over 30 years.

Books

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