Alice has an educational and professional background in the Airline and Hospitality industries. She has worked in the training and operational areas of the service industry for fourteen years. She writes on Business Etiquette for the "South China Morning Post ~ Classified Post" and BBC Good Homes Magazine, India.

Alice is truly a global citizen, she has, as she puts it, "lived and worked in every continent except Antarctica". She has absorbed and enjoys diverse cultures and can converse in several languages. Alice has been trained as a trainer by the "Emily Post Institute" the international authority on Business Etiquette.

She is the Managing Director of Refine Consulting, which provides trainings on Cross Cultural Communication, Business Etiquette, Customer Relations and Enhancing Image, addressing a growing need for confident, competent, culturally sensitive professionals who are effective in the global market place.

Customer Service, Business, Asia, Social Media,