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Alicia Boler-Davis    

Vice President Global Customer Fulfillment at Amazon; Former GM Senior Vice President, Global Quality & Customer Experience

Alicia Boler Davis is the Vice President of Global Customer Fulfillment at Amazon. In this role, she has responsibility for the worldwide network of over 175 Fulfillment Centers across 16 countries. In addition, she leads the worldwide network of Customer Service operations and technology, as well as the Sustainability, Product Safety, Security and Product Compliance teams.

Alicia Boler Davis has viewed the world like an engineer from the time she was a child fixing broken appliances around the house in Detroit. By high school, she took part in a program with the General Motors Institute and launched her engineering career designing cars for the company. Over 25 years with GM, Boler Davis became the first Black woman to run a manufacturing plant at the company, the senior vice president of customer experience and later executive vice president of global manufacturing.

Boler Davis joined Amazon in 2019 and in August 2020 made history in her appointment as Amazon’s vice president of global customer fulfillment, when she became the first Black woman to join Amazon’s prestigious S-team, a group of executives that advise CEO Jeff Bezos. Her achievement may be a turning point for the company’s diversity efforts: Though Amazon’s workforce consists of roughly 27% Black employees, just over 8% of managers are Black.

Employees hope Boler Davis’ position of influence will result in more inclusivity in leadership and in addressing allegations of racism at Amazon’s fulfillment centers. Indeed, Boler Davis was known for building strong relationships with the hourly workforce at GM, whom she said contributed to many ideas and improvements in how things were done — a relationship she hopes to bring to Amazon.

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