Allison Ausband is Executive Vice President and Chief Customer Experience Officer at Delta Airlines. In this role, Ausband oversees the end-to-end customer experience and the 65,000 team members in Delta’s Customer Experience Design, Airport Customer Service, In-Flight Service, and Reservations and Customer Care divisions who deliver those experiences. Under Ausband’s leadership, Delta’s In-Flight Service team has achieved all-time customer satisfaction scores.

With a career spanning over two decades at Delta, Ausband previously served as Senior Vice President - In-Flight Service and as Vice President - Reservation Sales and Customer Care. She began her career with the airline as a flight attendant.

Ausband is Delta’s executive sponsor for human trafficking and leads their annual Breast Cancer Research Foundation campaign. She is a member of Leadership Atlanta Class of 2014; a University of Georgia Board of Trustee; and she serves on the Board of Directors for Delta Community Credit Union and the Board of Trustees for the William R. and Sara Babb Smith Foundation. Ausband is also an active member of her local church.

Ausband received a bachelor’s degree in Journalism from the University of Georgia.

Business, Leadership, Customer Experience, Customer Loyalty, Hospitality, Customer Service, Communication, Human Trafficking, Breast Cancer Awareness Month, SXSW, Atlanta, GA, Atlanta Georgia, Strategic Leadership,