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For over 30 years, Bill has been the go to guy when clients are faced with challenges that require change -- to improve passion and productivity with their people and bottom line results.
Bill started his career in the advertising and marketing industry, where he was instrumental in reversing declining market share for a global beer brand, launching a new luxury automobile category, re-positioning Canada's largest retailer, redefining government service delivery — and more.
In fact, he was given the most challenging accounts because of his history of success.
Not because of his advertising or marketing skills, but because of his leadership and ability to motivate people to get things done.
Bill uses those same skills of marketing and persuasion to help clients create sustainable change in their organization to improve passion and productivity with their people and bottom line results.
As a leadership consultant, he has been a trusted adviser at the highest levels to national and international clients that include;
some of the world's most recognized brands
- Adecco
- Anheuser-Busch InBev
- TIFF | Toronto International Film Festival
- HBC Rewards Loyalty & Credit Services
- The Bay
- Ferring Pharmaceuticals
- Lexus automobiles
- Ontario Teachers' Pension Plan
- Pita Pit International
- Thompson Ahern International
associations
- CAFE | Canadian Association of Fairs & Exhibitions
- CHMSE | Canadian Hotel Marketing & Sales Executives
- OEL | Ontario Electrical Leaque
- OPTA | Ontario Professional Ticketing Association
as well as governments like the
- City of Toronto: CNE, Exhibition Place
- Province of Ontario: Ontario Place, ServiceOntario
In addition to working with both private and public sector organizations, Bill has sat on the Boards of multi-million dollar private corporations and not-for-profits, where he worked with the senior leadership to use his proven skills to influence and bring about necessary change at every level.
He has rolled up his sleeves, asked the difficult, thought-provoking questions that moved them to challenge their thinking, and brought about change that reflected positively on their bottom line.
His clients appreciate his real-world experience and no nonsense approach — when Bill speaks, people listen; minds open, attitudes change – and things get done.
What does that mean to you?
Bill has walked in your shoes — and has the battle scars to prove it. As a consultant, mentor, writer, speaker and workshop leader, he will draw on his diverse experience to present practical strategies that change attitudes and behaviours throughout your organization.
Whether working with boards or operational teams and employees, his no-excuse approach breaks down the barriers and gains consensus and clarity. This is what changes behaviour and will ultimately drive transformation across your organization.
Bill has an uncanny ability to stimulate profound change and deliver extraordinary results — that's why they call him the Performance Excelerator™. He excelerates passion, performance and productivity with leaders and their teams, resulting in long-term, profitable relationships with customers.
Bill is an active member of the Canadian Association of Professional Speakers (CAPS) and the Global Speakers Federation (GSF).
In his limited free time he is active in his community, is a Level 2 ski instructor, plays competitive hockey and has recently decided to ruin a perfectly good walk in the woods searching for a little white ball with dimples.
Bill is a change & leadership expert that provides kickass keynote presentations, transformative workshops, executive facilitation/moderation and world class executive leadership consulting.
Speech Topics
SATISFIED CUSTOMERS ARE KILLING YOUR BUSINESS
How to create a culture of service that exceeds expectations and leaves the competition in the dust
Everyone is talking about the importance of customer service, yet so few companies are recognized for doing it well. The brutal truth is that 75% of your customers would gladly do business with the competition - because companies have not created the emotional connections that create customer loyalty and advocacy.
In this keynote Bill shares proven principles and tools needed to create and nurture a customer-focus throughout the organization and deliver a service experience that exceeds expectations and unlocks the secrets of customer loyalty and profitability.
FIRED UP & FOCUSED: Stimulating Change For Passion & Profits
How to create a high-performing culture that is fired up and focused on delivering exceptional results
People are inherently resistant to change - even positive change that is beneficial. This apathy and resistance to change results in declining engagement and performance. It is inevitably much easier to maintain the status quo and slip back into old habits, rather than make the tough decisions needed to sustain growth and drive increased passion, productivity and profits.
In this keynote, Bill covers proven principles, real life tactics and bullet-proof systems that ignite a passionate, higher performing culture that wins rave reviews from employees, customers and clients and exists only in your dreams - and theirs!
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