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Blake Morgan    

Customer Experience Consultant & Futurist; Forbes Columnist & Host of "The Modern Customer"

Blake Morgan is a leader in customer experience. She is a keynote speaker and customer experience futurist and author of two books on customer experience. Her bestselling second book is called "The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow's Business" (HarperCollins), identified by Business Insider as one of the top 20 books executives are reading to deal with COVID-19. Her first book was "More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences." She has worked with Comcast, Allstate, Genentech, Accor Hotels, Accenture, Adobe, Cisco, Parker Hannifin, Ericsson, Verizon, and more. Blake is a guest lecturer at Columbia University, the University of California, San Diego as well as adjunct faculty at the Rutgers executive education MBA program. Blake contributes to Forbes, the Harvard Business Review and Hemispheres Magazine. She is the host of The Modern Customer Podcast and The Be Your Own Boss Podcast. She lives in the Bay Area with her husband, their two children and two dogs.

Speech Topics


The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow’s Business

Based on her new book (HarperCollins), learn how to adopt 10 easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective to keep up with the demands of the customer of the future.

More Is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences

Based on her first book, the phrase “less is more” may be true about many things, but it’s not true when it comes to customer experience. Companies that want to stay relevant must apply more energy, focus, and resources to creating knock-your-socks-off customer experiences than they ever did before.

News


5 Tips To Make Your Customer Experience Millennial Friendly ...

Blake Morgan Contributor. I write about ... 5 Tips To Make Your Customer Experience Millennial Friendly. Comment ... For example 73% of millennials 18- 24 say that “valuing my time” is the most important thing in providing good customer service. ... Let me tell you Walmart is WAY behind the curve, and it's going to kill them.

5 Ways To Build A Personal Brand While Working Full-Time - Forbes

Or, you can log in or sign up using Forbes. Connect ... Blake Morgan Contributor. I write about ... Opinions expressed by Forbes Contributors are their own.

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