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Blake Morgan          

Customer Experience Consultant & Futurist; Forbes Columnist & Host of "The Modern Customer"

Blake Morgan is a keynote speaker and customer experience futurist and author of two books on customer experience. She’s a board member of customer service AI software Minerva. Her bestselling second book is called “The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow’s Business” (HarperCollins), identified by Business Insider as one of the top 20 books executives are reading to deal with COVID-19.

In 2021, the book won a top 5 spot on Book Authority’s list of the “Top 100 Future Of Technology Books of All-Time.” She was called one of the top 40 female keynote speakers for 2020 by Real Leaders Magazine. Her first book was “More is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences.” She has worked with Comcast, Allstate, Genentech, Accor Hotels, Accenture, Adobe, Cisco, Parker Hannifin, Ericsson, Verizon, and more.

Morgan is a guest lecturer at Columbia University, the University of California, San Diego as well as adjunct faculty at the Rutgers executive education MBA program. Morgan contributes to Forbes, the Harvard Business Review and Hemispheres Magazine. She is the host of The Modern Customer Podcast and The Be Your Own Boss Podcast.

Speech Topics


More Is More: How The Best Companies Work Harder And Go Farther To Create Knock Your Socks Off Customer Experiences

Based on her first book, the phrase “less is more” may be true about many things, but it’s not true when it comes to customer experience. Companies that want to stay relevant must apply more energy, focus, and resources to creating knock-your-socks-off customer experiences than they ever did before.

The Customer Of The Future: 10 Guiding Principles For Winning Tomorrow’s Business

Based on her new book (HarperCollins), learn how to adopt 10 easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective to keep up with the demands of the customer of the future.

News


6 Things Customer-Centric Companies Do Differently
Aug 2, 2021 ... Blake Morgan is a customer experience futurist, keynote speaker and the author of the bestselling book The Customer Of The Future.
5 Ways To Build A Personal Brand While Working Full-Time - Forbes
Or, you can log in or sign up using Forbes. Connect ... Blake Morgan Contributor. I write about ... Opinions expressed by Forbes Contributors are their own.
5 Tips To Make Your Customer Experience Millennial Friendly ...
Blake Morgan Contributor. I write about ... 5 Tips To Make Your Customer Experience Millennial Friendly. Comment ... For example 73% of millennials 18- 24 say that “valuing my time” is the most important thing in providing good customer service. ... Let me tell you Walmart is WAY behind the curve, and it's going to kill them.

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