In the past event planners may have had to settle for either a professional speaker or an expert in the field of customer service. That is just not the case any more. With more than 25 years of customer service experience, Bob Furniss knows that relating experiences is simply not enough. The information has to be presented in a way that challenges the audience to want to accomplish more - to reach for the next level.

Leadership:-

Bob has the uncanny ability to connect with people at every level of the organization - to make complex ideas simple and memorable. His sense of humor, extensive experience and real-life stories make him one of the most inspiring speakers you will ever meet.

Having consulted with some of the top organization in America - FedEx, Corporate Express, Delta Airlines and De Paul University; he understands how to make people more productive - through better leadership, improved processes and strategic change. He understands the importance of results and can coach your organization in the successful pursuit of its objectives.

Whether you are planning a quarterly employee rally, a user's conference, a trade show or a weekend management retreat, Bob can help you educate and motivate your group.

As founder and President of Touchpoint Associates, Inc., Bob Furniss has more than 25 years of experience in the customer service field - assisting organizations to increase productivity and profits by bringing out the best in their people. He has shared his experience in the areas of leadership and service with some of the top companies in America - companies like FedEx, Corporate Express, DePaul University, Delta Airlines, Hanley Wood and more.

Bob just released two new books - "Ideas At Work," co-authored with partner Scott O. Thomas, which provides a unique gathering of smart ideas that will dramatically improve the customer experience. He also recently released a new book with Stephen Covey - "Mission Possible" - a collection of interviews with men and women whose passion and determination have helped them reach the top.

Bob is a member of the National Speaker Association (NSA) and has been a featured speaker and keynote at many industry conferences, including ICCM, ACCE, SSPA, CRM Solutions and TopRep. He has also been published in many industry publications including 1to1 Magazine, Customer Interaction Solutions Magazine, Contact Center World, CRM Magazine, and SSPA News.

Customer Service, Social Networking, Leadership,