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Bob Phibbs      

The Retail Doctor, Author of "You Can Compete"

Bob Phibbs, the Retail Doctor, has helped hundreds of small and medium-sized businesses in every major industry, including hospitality, manufacturing, service, restaurant and retail. He and his work have been featured in Entrepreneur magazine, the Wall Street Journal and The New York Times. In addition, Phibbs provides business makeovers for The Los Angeles Times.

Phibbs owns a publishing firm and has started two successful businesses. In addition, his years as a conductor have helped give him insight into building teams.

Frequently quoted on matters relating to how independent retailers can succeed, Phibbs has creatively helped businesses succeed when their customer base has been challenged. His presentations are designed to challenge business owners to look in the mirror to find a way to compete.

One of Phibbs' most publicized successes was his association with an independent coffee house where sales had slipped for years after Starbucks opened ten blocks away. When a second Starbucks opened just seventy-five feet from the store, the Retail Doctor was brought in to overhaul the operation. Sales rose a dramatic 50 percent over that record year and an additional 40 percent the following year. Since then he has been a partner in growing the Hunter Douglas elite Gallery dealers program across the US.

Having been in retail since he was 16 years old, Bob been a speaker to such diverse organizations as the Hobby Industry Association, Myriad Software, True Value Hardware, Aquatech Pool Builders, the National Retail Federation, and the Specialty Coffee Association. The nation's second largest library system hired him to teach them how to merchandise their 42 libraries. His award-winning book, You Can Compete is the backbone of Do-It-Best hardware's How-to-Beat-the-Big-Box kit for their 4400 stores.

Speech Topics


You Can Compete

a one-hour presentation that will entertain as well as educate your audience on what it takes to succeed. Learn why discounting is not what brings customers back and how to succeed against your competition. Your audience will be inspired to change the way they do business because they know how to look in the mirror not blame others.

Anyone Can Sell!

an interactive session that breaks down how to build any relationship whether in person, in the home or on the phone into five easy points. Using role-playing and real world examples, attendees will leave understanding how to build rapport in a natural way; whether they want to convince their children to get good grades, a client to purchase their product, or just to build your management team.

Manage Your Sales Team or Theyll Manage Your Sales

a one-hour presentation that shows step-by-step methods to create the best sales force

Combat Medic For Retail - How to win when facing BIG competition

What to do and not do when your customer base is challenged.

Attention Shoppers! Bringing Great Retail Concepts to Your Business.

Every business can learn concepts from retail and utilize them in merchandising and promoting their services. Learn how integrating great retail practices can improve your bottom line.

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