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Boyne McHargue  

Developing Leaders for more than 20 years!

For more than 20 years, Boyne (pronounced “Bowen”) McHargue has developed exceptional customer service and leadership skills while working for one of America’s truly great companies.

Boyne spent 24 years with the Sewell Automotive Companies, one of the premier auto dealer groups in the United States. First “discovered” in Tom Peters’ “In Search of Excellence” and then in his follow-up “A Passion for Excellence,” Sewell has set the standard for service in the automotive dealership world since 1911.

Boyne joined the team in 1981 where Sewell was operating its long standing Village Cadillac in Dallas. Over the next 24 years, Sewell grew to represent 10 different manufacturers (including Cadillac, Lexus, Infiniti, and Hummer), at 16 locations in 6 cities, while its number of associates grew from 150 to over 1300. Today Sewell’s annual sales top one billion dollars.

During this tremendous growth Boyne led in areas of recruiting, training, customer service, management, and executive education. He held various positions including Vice President of Human Resources and member of their Executive Management team, Director of Training & Development, and even Sales Manager at one of their store locations.

Boyne’s extensive travel in the United States, as well as Canada, Mexico, Europe, and the Middle East, have provided him a broad set of experiences from which to draw both business and life applications.

In addition to undergraduate and graduate degrees, Boyne received training at the Disney Institute and the Center for Creative Leadership. He has also studied in business school programs at the University of Chicago, the University of Michigan, the University of Pennsylvania, and the University of Virginia. Boyne and his wife Teri, a music educator, have two daughters and reside in Texas.

MOST REQUESTED TOPICS:

"A" Players Only

What Smart Leaders Know About Selecting, Developing and retaining the Best of the Best!

Are you hiring thoroughbreds? Do you feel that you are going around in circles? Do you wonder if there is a better approach?  It's the task that seems to never end: Finding the right talent.  Your organization can't move faster than the speed of the pack.  Let Boyne, using his years of recruiting and hiring experience, walk you through the steps of power staffing.

Getting to WOW!!

The Power and Profitability of Extraordinary Customer Service

Are you ready to stand out from the crowd?  Do you want to move from the middle of the pack to being the provider of chice in your market?  Examine your service strategy.  what ist it?  Can your people stat it?  More specificaly, can they implement it?  Listen to this extraordinary service veteran from one of America's service giants show your team 5 keys to leaving your customers and employees, saying... "WOW" !!

Growing Your Team Into A Marketplace Powerhouse

You know the baseball analogy!  It takes a large farm system to produce ostanding major league talent.  they call it "Player Development".  Your understand the condept, but have a har time making it happen for your team.  Let Boyne walk you through the setpes of planning your development processes, while keeping your efforts strategic.  And see how patience is the key to effective implementation.

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