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Brad Cleveland        

Often called "the world's thought leader on customer interaction".

Brad Cleveland is a recognized pioneer in helping organizations maximize the value of their customer services. An in-demand speaker and author, he has worked across 45 states and in over 60 countries, and his clients have included many of todays service leaders Apple, HP, American Express, USAA and others. Hes also advised governments in the United States, Australia, Germany, Canada, the United Kingdom, and elsewhere.

Brad is author/editor of eight books, and recipient of an Amazon.com best-selling award. He has discussed customer service issues in publications ranging from The Financial Times to The Wall Street Journal, as well as on major television networks, NPRs All Things Considered, and the in-flight programs of several airlines.

One of the initial partners in and former President and CEO of the International Customer Management Institute (ICMI), Brad grew the firm into a global industry leader that is now part of United Business Media (London: UBM.L). He now serves as Senior Advisor to ICMI, and is a popular keynote speaker at industry events and to senior management teams responsible for shaping their organizations services.

Videos


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Brad Cleveland - YouTube
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First Call Resolution - YouTube
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