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Brian Solis            

Digital Analyst, Futurist & Author of "What's the Future of Business: Changing the Way Businesses Create Experiences"

Brian Solis is a world-renowned digital anthropologist and futurist who serves as Head of Global Innovation at ServiceNow. In his role, Solis sets the strategic direction and programming for ServiceNow's Innovation and Executive Briefing Centers. Additionally, Solis designs and delivers strategic engagements with important customers to advise on digital and business innovation strategies.

Solis is also an 8x best-selling author and international keynote speaker. Forbes has called him “one of the more creative and brilliant business minds of our time,” ZDNet said that Solis is “one of the 21st-century business world’s leading thinkers,” and The Conference Board claimed that Solis is "the futurist we all need now."

For almost 30 years, Solis has studied and influenced the effects of emerging technology on business and society. His research and books help executives, as well as everyday people, better understand the relationship between the evolution of technology and its impact on people and the role we each play in evolution. As a result of his work, Solis also helps leading brands, celebrities, and startups develop new digital transformation, culture 2.0, and innovation strategies that enable businesses to adapt to new connected markets from the inside out.

Solis has published over 60 research papers and also actively shares his work in industry-leading publications, including Forbes, ZDNet, CIO, Fast Company, and Adweek. He also hosts "(r)evolution," a popular online video series that examines technology, trends, and best practices and introduces viewers to the thought leaders who are blazing the trail. Guests have included Katie Couric, Mark Burnett, Shaq, Billy Corgan, and Adrian Grenier.

Speech Topics

AI is Eating the World: How to Reimagine Your Business in an AI-First World

Since the launch of ChatGPT in November 2022, generative AI has become the world's fast-growing technology and the subject of much debate regarding the threats and opportunities that come along with it.

The truth is that no leader has experienced a technology like genAI before, one that performs tasks as good as or better than humans. What’s clear, we have now catapulted toward a post digital transformation era. AI has forever changed the trajectory of business evolution, putting ‘business as usual’ in the rearview mirror. Leaders now face an entirely new set of prospects and challenges that will test their creativity, resilience, and vision.

In this rousing keynote, world-renowned futurist and best-selling author Brian Solis will share why this is the moment for leaders to reimagine their organizations for an entirely new future. He will explore why automation is no longer the goal, but instead the norm, and why augmentation will be the key to differentiation and how leaders can forge the mind shift required to unlock a new future as an AI-first exponential growth business.

In this session, Brian will explore...

  • What post digital transformation and AI-first eras of business evolution look like and why.

  • How to build a foundation for AI-First models and mindsets.

  • How to reassess decision-making and processes with an AI-first perspective.

  • How to reframe our mindset for a world we do not yet know by starting with different questions starting with #WWAID (What would AI do?).

The Four Stages of AI Maturity: The Path to Becoming an Exponential Business

What does leadership and business model innovation look like in an AI-first world? The answer is ‘exponential.’

Generative AI is affecting the trajectory of all businesses, separating early adopters and high performers from the rest. Brian is on the front lines with leading businesses and has developed a maturity model to accelerate AI-led growth.

Beyond digitizing, automating, and optimizing existing processes, taking out costs, and scaling efficiencies, Brian will share how innovative companies are augmenting work itself. By touring the AI Maturity Model, he’ll demonstrate how to reimagine leadership, supercharge performance, and unlock exponential outcomes and potential.

In this inspiring session, Brian will...

  • Reveal how companies fall into the automation trap and how they may miss opportunities for innovation and growth.

  • Introduce how businesses are prioritizing digitization and automation initiatives powered by AI.

  • Break-down how AI unlocks the ability to do things better and also enable work that couldn’t be done before for iterative, new, and exponential value creation.

  • Explore the 4 stages of AI maturity to shift mindsets from one of automation to one of automation + augmentation to create an exponential business.

  • Review new roles and models to support AI maturity.

The Race to 2030: Building a Culture of Innovation, to Thrive Against Digital Darwinism

What can we learn from some of the colossal mistakes we have seen from some of the biggest companies in the world? How can you prevent your company from making the same mistakes?

Digital Darwinism is reshaping markets and behaviors, and its only accelerating. With AI, automation, spatial computing, robotics, web3, metaverse, blockchain, and whatever comes next, the time is now to proact against disruption, before it has a chance to disrupt.

Legacy management, rigid processes, fixed mindsets, and risk-averse cultures may be common across every organization, but combined, they make evolving against Digital Darwinism onerous and sluggish. The key is to understand the future to build toward it today, to reimagine yesterday’s business and operational models for tomorrow’s world, right now.

In this exciting and just-in-time session, Brian will help you ensure your business remains not only relevant, but innovative and future-proofed against Digital Darwinism.

Audiences will learn:

  • How incumbent companies are making mistakes and what you can do to avoid their fates.

  • How to break free from “management” to unlock next-generation leadership.

  • How to create a culture of innovation, to identify, lead, and empower business mavericks and change-makers within your organization.

  • The role people play in innovation, new skills needed, and new models for collaboration and experimentation.

  • How to play a role in leading change and how to embrace creativity and curiosity to show up differently every day.

Hey, Mr. Futurist, WTF (What’s The Future) of…My Industry?

It’s not enough to be a digital-first company anymore. Digital transformation without business model innovation is still business as usual. Innovation cycles are only accelerating, making the next decade among the most pioneering for organizations that embrace the future and disruptive for those that hold on to the past.

As one of the world’s leading digital and business futurists, Brian studies how the evolution of technology, business, and society evolve and reshape markets. He then helps leaders understand the connection between the present and emerging trends to take control of their destiny.

In this custom keynote presentation, Brian will spend time with the team to understand your event theme and objectives, industry challenges/opportunities, and audience. He’ll then share a personalized vision of the future to help your organization understand and embrace the dynamics, important trends, and behavior shifts impacting your industry.

Areas of focus can include:

  • Consumer/employee trends | Emergent technology trends.

  • Best practices from leaders and innovative companies outside your industry.


  • Business

  • Retail

  • Financial Services/Insurance

  • Automotive

  • Healthcare

  • Travel and Hospitality

  • Restaurant and QSR


  • CX/Customer Service | Marketing/Brand | Sales | HR/EX

The Rise of ‘Generation-C’: Learning the ‘6th Love Language’ of Your Connected and Conscious Customers (and Employees)

You’ve heard of Millennials (GEN-Y) and Centennials (GEN-Z), now meet GEN-C, the cross-generational market of more informed, discerning, and conscious customers.

While some pay attention to traditional demographics such as generations and age groups, Brian focuses on psychographic connections between shared and evolving behaviors, interests, and aspirations. This is the difference between digital transformation and relationship transformation. Digital, social, mobile, and now AI represent the biggest catalysts driving irreversible shifts in consumer and employee behaviors, expectations, preferences, and values. This cycle only continues with new every wave of technological disruption.

As one of the world’s pioneers in digital anthropology, Brian Solis will introduce a multi-generational (majority) set of employees and customers and demystify how they make decisions, what matters to them, and what erodes their affinity and loyalty.

More importantly, Brian will share how these digital-centered behaviors represent their “love language” to unlock digital empathy. This secret reveals how to deliver more meaningful products, services, and experience that give any brand the unique ability to connect the soul of the organization to the soul of the customer.

In this fun and inspiring session, Brian will...

  • Introduce Generation-C (aka digital narcissists aka accidental narcissists) and their behaviors, characteristics, and values.

  • Humanize the new customer to inspire CX, service, marketing, operational, and product innovation.

  • Reveal the “6th” love language” and how digital empathy sets the stage for “relationship transformation.”


Best-Selling Author Brian Solis in Partnership With Vocus and Cision Publish “What If PR Stood for People and Relationships?”
Cision and Vocus, leading global providers of cloud-based public relations (PR) software, today released “What If PR Stood for People and Relationships?,” a manifesto for building relationships in the digital era written by best-selling author and digital analyst Brian Solis and illustrated by Gapingvoid.
Brian Solis: Thoughts on Disruption, Innovation and the Future of Marketing
Digital pioneer, author, futurist and Principal Analyst at Altimeter (a Prophet company), Solis is better positioned than most to offer his thoughts on the future of marketing.
Futurist Brian Solis to speak at WTM London
World Travel Market London 2016, the leading global event for the travel industry, is delighted to announce award-winning author, digital analyst and futurist Brian Solis as a keynote speaker. Read more at
Visionary Brian Solis Keynote Speaker #TiEcon2016 (May 6-7)
Brian Solis is globally recognized as one of the most prominent thought leaders, keynote speakers, and best-selling authors in digital transformation. His new book, X: The Experience When Business Meets Design, explores the importance of experiences and how to design them for customers, employees and human beings everywhere.

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