Discovering God's Dream for your Life

• Visualizing your Dream through God's Eyes
• Leaving your Comfort Zone
• Sabotaging your Dream
• Surrendering your Dream
• Supporting your Dream
• Thriving within God's Promises

Cracking the Communication Code

We communicate everyday with people of different ages, cultures and histories and for some of us it is a challenge to reach a common understanding. Just ask me and I will share my story of my shaved cat! Discover how to crack the code to effective communication by utilizing new tools.

The Perceptive Patient

After 20 years of patient perception research, clinical deep dives, and ethnographic studies on poor performing hospital units, nothing could have prepared Brooke for her own emotional journey of navigating through a year and half of cancer treatment. She shares her story as a perceptive patient observing her care through the vulnerable eyes of someone who isn't in control.

Brooke's inspiring stories rekindle the human spirit as she shares how her caregivers provided survival kindness, gentle gestures, and healing words.

Moving from Task To Touch

Healthcare continues to search for the magic bullet to improve their patient experience, HCAHPS scores, and market share. Over the past three years, Brooke has had the privilege of sitting bedside with hundreds of patients across the country to better understand what their actual experience is compared to what the hospital thinks it is. Her team has been asked to observe bedside shift reports, hourly rounding, the practice of using the four P’s, and many other system wide initiatives that are task driven.

Thousands of hours of interviews have shown that patients want a personal touch and a human connection with their caregiver that isn’t part of a new program outlined in a clever acronym. In this engaging presentation, Brooke will demonstrate how clinical supervisors, nursing directors and leadership distinguish themselves from a Task To Touch™ organization.