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Carle Henry      

Chief Operating Officer at

Carle Henry leverages his 20+ years of experience to help companies improve their marketing, operations and their overall customer experience.

Chrevian focuses on clients where assistance is needed to navigate the sometimes complicated world of multi channel marketing and support. Clients include fantastic brands such as Bridgetstone/Firestone, L.L.Bean, Harrods, Cigna, Sealy, TruGreen, CNN, TNT, EvolvOnDemand, Assurant Health, Vodafone, FetchDog, BestBuy, and many others. Carle has also established full Account Management functions for SaaS companies who are focused on client retention and growth.

Client results have been very positive. In the call center arena, quality and loyalty improvements have been realized consistently while overall expense has decreased. On line conversion has, in some cases, tripled due to innovative changes. Within the areas of Account Management, client relationships have been extended, revenues increased on key accounts and customer service reviews from clients hit all time highs.

Before going on his own, Carle ran TeleWeb services for Mullen Advertising. As part of the Interactive Leadership team and an Officer in the Company, Carle quadrupled revenues on two accounts leveraging his strength in managing clients.

Earlier, Carle was the Vice President of Strategy and Research for where he was focused on integrating the voice of the customer into marketing, product, the site user experience, and the sales/service divisions. He created listening post outlets on line and in person to ensure that Monster was meeting the needs of the customer base.

Before Monster, Carle has held many VP level positions for various top brands in many industries. These include Eddie Bauer, JJill, and Pegasus Satellite Television.

Carle holds a bachelors degree in Management and a JD.

Specialties: Cross Channel Customer Experience Leadership is where Carle exceeds.


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