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Carolyn Merriman
Helping hospitals and physicians enhance customer loyalty, satisfaction and growth of referral volumes through strategic thinking, building tactical change oriented solutions that deliver results.
Carolyn Merriman is president and founder of Corporate Health Group, LLC (CHG), a national consulting practice that facilitates strategic development, program assessments and implementation, and provides training in sales, customer service, leadership and teleservices. Carolyn has been a professional sales and leadership trainer for over 30 years for audiences including physicians, senior leadership, board members, clinical/operations teams and dedicated sales and service staffs. Carolyn serves as a trusted advisor and partner to clients as she helps them evaluate, build or enhance physician and employer sales and service efforts. She truly has "lived in your shoes" bringing not for profit leadership, operational and sales/business development expertise to each client experience. She provides a unique blend of strategic and tactical "hands on" experience to each customer's situation; helping build a customized approach that the client can implement to achieve powerful impact.
Carolyn is co-author of Physician Relations Today: A Model for Growth and A Comprehensive Guide to Occupational Health Sales and Marketing, contributing author to The Business of Medical Practice and author of Sales Check-Up, a monthly newsletter for health care sales staff. Known for truly understanding the healthcare environment, Carolyn is nationally recognized as a frequent contributor to health care and training journals and is a sought after national speaker and workshop leader for organizations such as the American Hospital Association Society for Healthcare Strategy & Market Development (SHSMD), Forum for Healthcare Strategists, State Hospital Associations, Child Health Corporation of American (CHCA), Radiology Business Management Association (RBMA), Ryan-NAOHP and Healthcare Financial Management Association (HFMA). She has served on the board of directors of American Hospital Association Society for Healthcare Strategy and Market Development (SHSMD) and the New England Society of Healthcare Communicators (NESHCo). She is currently serving on the Ohio University College of Fine Arts Advisory Board.
A member of National Speaker's Association (NSA) and American Society for Training and Development (ASTD), Carolyn holds a Bachelor's degree in Fine Arts and is a lifetime Fellow of the Royal Society.
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