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Carolyn Stern          

Emotional Intelligence Expert, Author, Professor & CEO of EI Experience

Carolyn Stern is a successful entrepreneur who specializes in helping professionals get unstuck.

As a life-long learner and academic, Stern is a university professor, corporate trainer, certified Emotional Intelligence and Leadership Development Expert, author and professional speaker.

Stern possesses a unique combination of experience as a professional educator and a highly educated business professional. She has a solid and impressive business history with more than two decades as both an entrepreneur and as a senior executive within both large and small corporate structures. No one else in the industry can match her expertise and experience.

Due to her undeniable passion for all things EQ, she also launched a new division of her business called EI Experience, which provides executive leadership development and emotional intelligence training for all management levels and businesses of all sizes and scope.

They offer a combination of Leadership Assessments, Private and Group Coaching Sessions, Live Training Workshops, Online Programs, Off-Site Retreats, and Inspirational Keynote Presentations that come in recommended packages or can be customized to the needs of your organization.

Since launching EI Experience in 2017, Stern has helped more than 10,000 business leaders leverage their emotional intelligence skills to connect with their diverse workforce and develop high-performing, committed and collaborative teams.

As a professor with the School of Business at Capilano University, Stern pioneered the integration of Emotional Intelligence into Capilano’s business curriculum, making it one of only a few post-secondary institutions in the world to do so, following Yale’s Centre for Emotional Intelligence.

Stern holds a Bachelor of Commerce, Marketing, a Bachelor of Education, Business Education and a Post-Baccalaureate Diploma in Primary Education from the University of British Columbia. She has also earned a Post-Baccalaureate Diploma in International Business from the University of Copenhagen in Denmark and completed a Master of Arts in Leadership from Royal Roads University.

Lastly, she is a Certificated Facilitator in the area of Emotional Intelligence, Resiliency, Personality Types, and Change & Influence Styles.

Speech Topics


The Emotionally Strong Leader Keynote

Show how developing EI skills is the key to unlocking leadership potential. Doing so will enable you to realize why you act and think the way you do and allow you to channel that internal knowledge into positive, conscious behaviors as opposed to negative, impulsive actions. Through this inside-out kind of leadership, you will be able to better lead yourself and guide your people to emotional clarity.

Building Emotional Intelligence

Managers and senior leaders must focus on the skills necessary to work with others and get the best results from their teams. Real leadership is inspiring, motivating and igniting passion in others. So, how do we teach people to inspire, motivate and ignite passion in others? We do this by teaching them how to apply emotional intelligence in the workplace.

While it may sound counter-intuitive to tune into and focus on emotions in the workplace, it is a vital component in effectively managing in today’s diverse workplace. From a business perspective, understanding the attitudes and behaviours of your people is critical. It is your people, not things, which create an organization’s competitive advantage, and when you start treating people as people, it’s incredible what they can accomplish.

The good news is that emotional intelligence can be learned, developed, and enhanced. Incorporating EI into your repertoire will take your leadership skills to new heights, and this “Building Emotional Intelligence” keynote will start you off with the basics.

Communicating With Impact

Let’s face it; the importance of impactful communication runs deep within a business. Being attuned to the nuances of a room, discovering your audience’s needs, and learning how to flex your communication style, will boost your ability to direct, compel, and engage others.

During your day, your communication will impact how you lead and interact with your team, how you sell your business and products, and how you collaborate with others. Learning to communicate with impact is an essential skill to build trust, enhance morale and employee satisfaction, improve innovation and productivity, and maintain strong working relationships at all levels of an organization.

In this fun and engaging keynote, you will identify your communication style, explore tools and techniques to allow you to better leverage your style, as well as delve into the best approaches to take while working with others with different communication styles than your own. This keynote is designed to teach you how to communicate important messages using emotional intelligence and gain the trust of your teams, both proven to garner great results.

Coaching In The Workplace

Coaching in the workplace is one of the many practices leaders need to learn and master to support their teams. It’s not how good you are that matters; it’s how good your employees can be and how well you can unleash their potential that counts.

Regardless of if you are a newly appointed supervisor or a seasoned executive, the benefits of coaching are vast. Coaching provides an opportunity for your employees to experience fresh perspectives on organizational challenges and opportunities, improved thinking and decision-making skills, enhanced interpersonal effectiveness, better communication, and increased employee engagement.

This keynote will teach you the steps and skills needed to start having meaningful coaching conversations in your workplace. But the power of coaching conversations extends beyond the fall walls of the business, improving your employees’ lives and skills. This keynote will start you off with a solid framework to lead your teams to optimal performance.

Creating A Culture Of Engagement

Creating a culture of engagement seems simple, but the problem is many leaders go about engaging their employees the wrong way. Many try to create a fun workplace by bringing in free food or having a “bring your dog to work” policy. Some try the family-friendly approach and provide on-site daycare, flex time, or allow employees to work from home. Others reward performance with time off, bonuses, or other perks.

While these sound great (who wouldn’t want free food?), there’s a reason these approaches are failing. Real engagement is an inside job. It comes from the internal relationship with your leader and the work itself.

In this keynote, you will discover some of the emotional intelligence traits that leaders need to create a culture of engagement within their teams. You will walk away with skills to develop deep, meaningful relationships with your staff so they are committed to doing their best work for the organization. And the good news is that this inside-out approach lasts a lot longer than Free Food Fridays.

Influential Leadership

Leadership is the process of influencing people; it’s all about motivating and affecting the behaviours of others. So, how do your leaders drive their entire team to move towards the same vision when their employees are so diverse and have a wide range of skill sets and confidence levels?

The answer is – it depends; there is no one-size-fits-all leadership model.

Research shows that employees need different levels of direction and support, depending on their level of competence and commitment. The most effective leaders adapt their style to fit the situation and the employee’s needs they are attempting to influence. The problem is that most managers have only one leadership style that they apply to everyone in every situation.

But influential leaders know how to influence each person by giving that employee precisely what they need when they need it. They offer guidance, caring, and autonomy, and provide just the right amount of direction and support to help each team member succeed. In this Influential Leadership keynote, you will discover the four main leadership styles and learn how to flex your style, depending upon whom you are working with and what the task is.

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Building High-Performing Teams

Today’s teams are more diverse, dispersed, digital and dynamic than ever before. But while teams face new hurdles, their success still hinges on a core set of emotional intelligence fundamentals for team cohesion to occur.

Leaders with high emotional intelligence are self-aware, able to read a room, are attuned to, or emotionally plugged into, how others are feeling, and have the know-how to effectively communicate with all types of people. These leaders can give and receive feedback respectfully, add more play and humour in the workplace to increase innovation and engagement, remain more optimistic even in challenging times, and inspire teams like no other, to want to be better and achieve more.

In this keynote, participants will discuss group dynamics, determine the importance of emotional intelligence in teamwork, understand the conditions needed for teams to thrive, and gain valuable strategies for building high-performing teams.

Enhancing Emotional Resilience

Leaders are measured by their ability to handle tough situations and recover quickly from misfortunes. Great leaders take a step back from their impulsive, emotional reactions and instead operate from a place of calm understanding. And that’s a skill that was not taught in school but is so desperately needed in the workplace.

Building resilience requires intentional preparation so that you are ready to improvise, think fast on your feet, and be successful. By developing more grit, work becomes more enjoyable, and your teams become more adaptable and emotionally resilient.

In this keynote, you will learn to develop your resilience by fostering a growth mindset and shifting your perspective on stress and challenges. You will learn to notice, articulate, and regulate your emotions to better lead your teams during stressful times and high levels of ambiguity. By investing in and boosting your physical and mental energy, you will achieve optimal performance, highlighting the positive impact emotional well-being has on your organization.

Leading a Multi-Generational Workforce

With the Generation Z cohort entering the workforce, you are managing the most diverse workforce ever; therefore, using emotional intelligence to lead a multigenerational workplace is critical. It is vital to learn how to navigate differences to leverage each generation’s talents and strengths. Tapping into their internal motivations and passions will influence your workers to do their best.

All five generations are unique and offer their strengths to the workplace. Each generation has opinions on using technology at work, effective communication practices, work-life balance, organizational structures and reporting, work ethic, values, learning and development, and career advancement, to name a few. As a leader, you must know the significant life events that define each generation, pay attention to the general trends that follow, and embrace all of those different inclinations.

Staying Emotionally Connected

Technology in 2020 has made it easy to interact with another real person – at a click of a button, but staying emotionally connected together apart can be hard. Even if you are using the latest apps and tools to communicate with your teams, such as Zoom, Slack, MS Teams, WhatsApp, Google Hangouts, Webex, or Skype for Business, you might still be missing the mark when it comes to genuine human connection through cyberspace.

Emotional intelligence, at its core, is connecting your head with your heart and the heart of others. And although we now have various techie-tools to communicate and stay connected with the latest updates from our coworkers, managers, and clients, we still need to put in the time to communicate at a heart-level with those same people.

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