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Chip Bell    

Customer-Focused Strategy Expert & Author

Chip Bell has helped many Fortune 100 companies dramatically enhance their bottom line and marketplace reputation through innovative customer-centric strategies that address the needs of today’s picky, fickle, and vocal customers. Dr. Bell reveals the best practices from the organizations leading the customer loyalty charge, giving audiences powerful cutting-edge ideas and unique strategies they can put into practice the minute they leave his powerful keynote. Always customer-centered, Bell customizes his presentations to meet unique organizational needs through a detailed background study and phone interviews to better understand specific audience challenges. Global Gurus in 2021, for the seventh year in a row, ranked him in the top ten keynote speakers in the world on customer service, twice #1.

A world-renowned authority on customer loyalty and service innovation, he has written over 1000 blogs and articles for business journals and major blog sites. He has appeared live on CNN, CNBC, Fox Business, Bloomberg TV, ABC, NPR, and his work has been featured in Fortune, Businessweek, Forbes, Fast Company, Inc. Magazine, and Entrepreneur. Dr. Bell is author of nine national and international best-selling books including: Managing Knock Your Socks off Service; Customers as Partners; Magnetic Service; Take Their Breath Away; Kaleidoscope; Sprinkles and Wired and Dangerous: How Your Customers Have Changed and What to Do about It. His newest book Inside Your Customer’s Imagination released Fall, 2020 won a 2021 Axiom Business Book Award. His books have been endorsed by the CEO or presidents of such service greats as Zappos, Starbucks, Ritz-Carlton Hotels, Build-A-Bear Workshops, JetBlue, Marriott, Chick-fil-A, IHG, Morgan Stanley, Four Seasons Hotels, and Southwest Airlines.

Speech Topics

Customers as Partners: Building Profitable Professional Relationships That Last

Distinctive service in the professional or B2B world can be vastly different than the approach used by a retailer to win a consumer. For the business-to-business world and/or the space of sophisticated products or specialized expertise like law or accounting, the path to success has become a long-term, profitable relationship, not just a glitzy experience. Research convincingly demonstrates it is the depth of the relationship, not just the quality of the product or expertise, which retains the relationship. Based on his international best-selling book Customers as Partners, Bell’s insightful, fresh program provides audiences with compelling, yet practical tools, tips and techniques for building profitable relationships that last.

Leading a Customer-Centric Operation

If ten years ago you had invested $100 in a fund made up of the most customer-centric companies in the U.S. (according to the American Customer Satisfaction Index), your investment today would be worth over $650. A similar investment in the S&P 500 would net you only about $150 over ten years. Operations that put customers in the center of planning and execution attract the best employees and retain the best customers. They are repeatedly listed on Fortune Magazine's “100 Best Companies to Work For.” Chip Bell has worked with many of the most customer-centric operations--Ritz-Carlton Hotels, USAA, AMEX, Marriott, True Value, Harley-Davidson--and shares secrets of what makes them successful. This provocative and powerful keynote can be tailored for first-line supervisors to senior executives. It provides the insights and tools for creating experiences that turn satisfied customers into loyal advocates.

Innovative Service: Strategies for Creating Growth and Bottom-Line Impact

Service innovation paves the way for a “take their breath away” experience that can overcome customer resistance to price during challenging economic times. It requires a contemporary understanding of “responsible freedom” (empowerment) plus leadership practices drawn from the R&D/inventive world. Based on Bell’s best-selling books, Kaleidoscope and Sprinkles, this lively, provocative session draws on his more than 25 years working with top leaders from the world’s leading brands to help them stay ahead of the competition by maintaining service innovation strategies. Attendees leave with countless cutting-edge techniques for either reinventing or reigniting the service experience they deliver to those they serve. Frontline employees gain competence and courage to start innovating; leaders gain insights and wisdom in ways to add creativity to their practices and ingenuity to their culture.


Expert Chip Bell Reveals Secrets to Getting Really Great Customer ...
Bell, a customer loyalty consultant, renowned keynote speaker and author of several national bestselling books on customer loyalty, offers proven tips for getting ...
Interviewing Chip Bell: The 9 1/2 Principles of Innovative Service ...
Chip Bell is one of my favorite authors. His books are smart, succinct, accessible, and practical. Among the mind-numbing, eye-glazing, sleep-inducing ...

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