Clara Shih is currently CEO of Salesforce Service Cloud, the world’s #1 customer service, digital service, and field service solution that powers 360-degree customer experience conversations for over 150,000 enterprise organizations around the world.

She is also founder and Executive Chair of Hearsay Systems, a digital engagement software startup she founded in 2009. A digital pioneer, Shih has been named one of Fortune’s “40 under 40” and “Most Powerful Women Entrepreneurs,” Fast Company’s “Most Influential People in Technology,” and a “Young Global Leader” by the World Economic Forum.

Shih is also a member of the Starbucks board of directors, a position she has held since 2011.

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