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Clara Shih is currently CEO of Salesforce Service Cloud, the world’s #1 customer service, digital service, and field service solution that powers 360-degree customer experience conversations for over 150,000 enterprise organizations around the world.
She is also founder and Executive Chair of Hearsay Systems, a digital engagement software startup she founded in 2009. A digital pioneer, Shih has been named one of Fortune’s “40 under 40” and “Most Powerful Women Entrepreneurs,” Fast Company’s “Most Influential People in Technology,” and a “Young Global Leader” by the World Economic Forum.
Shih is also a member of the Starbucks board of directors, a position she has held since 2011.
Videos
Speech Topics
Silicon Valley
Women in Technology
Women in Business
Innovation
Big Data
Social Business (social media marketing/sales/customer service)
The Social Selling Revolution: How LinkedIn, Facebook, and Twitter are Transforming How Agents Sell
Every day, a billion people share the most important moments of their lives on social media, from new jobs to newborns -- and everything in between. Your own social networks are full of these “social signals” and your competitors are acting on this information in real time. The days of cold outreach are over-- today's savvy agents leverage these real-time insights to get smart about whom to reach out to, when to reach out, and what to say as well as to build deep lasting relationships that result in renewal, upsell, and referrals. Bestselling author, social media expert and Silicon Valley tech CEO Clara Shih will walk through how to succeed in today's radically different selling environment.
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