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Clara Shih        

CEO & Founder of Hearsay Social; Author of "The Facebook Era"

Clara Shih is currently CEO of Salesforce Service Cloud, the world’s #1 customer service, digital service, and field service solution that powers 360-degree customer experience conversations for over 150,000 enterprise organizations around the world.

She is also founder and Executive Chair of Hearsay Systems, a digital engagement software startup she founded in 2009. A digital pioneer, Shih has been named one of Fortune’s “40 under 40” and “Most Powerful Women Entrepreneurs,” Fast Company’s “Most Influential People in Technology,” and a “Young Global Leader” by the World Economic Forum.

Shih is also a member of the Starbucks board of directors, a position she has held since 2011.

Speech Topics

Silicon Valley

Women in Technology

Women in Business


Big Data

Social Business (social media marketing/sales/customer service)

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The Social Selling Revolution: How LinkedIn, Facebook, and Twitter are Transforming How Agents Sell

Every day, a billion people share the most important moments of their lives on social media, from new jobs to newborns -- and everything in between. Your own social networks are full of these “social signals” and your competitors are acting on this information in real time. The days of cold outreach are over-- today's savvy agents leverage these real-time insights to get smart about whom to reach out to, when to reach out, and what to say as well as to build deep lasting relationships that result in renewal, upsell, and referrals. Bestselling author, social media expert and Silicon Valley tech CEO Clara Shih will walk through how to succeed in today's radically different selling environment.

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Yes, Shih can! Hong Kong-born entrepreneur returns to city to set up financial social media firm
When US tech entrepreneurs Clara Shih Chong-wai first set up her social media marketing company Hearsay Social, people would often mistake her as her partner’s secretary. With 22 markets under her belt – Hong Kong being the latest addition – she has now shown how women can overcome all odds and run successful ventures.
Hearsay Social CEO Clara Shih Named to 2016 IA 25 List of Industry Influencers
We’re excited to share that our CEO and founder, Clara Shih, was named this week to Investment Advisor’s prestigious 2016 IA 25 list of the most influential people in the financial services industry.
Clara Shih to Discuss the Impact of Automation at Fortune Brainstorm Tech 2016 (#FortuneTech)
Hearsay Social CEO and founder Clara Shih (@ClaraShih) will join Adam Nash (@AdamNash), president/CEO of Wealthfront; Sallie Krawcheck (@SallieKrawcheck), CEO/co-founder of Ellevest; and Aydin Senkut (@ASenkut), founder/managing director of Felicis Ventures, for a lively discussion on the impact of artificial intelligence at 2016 Fortune Brainstorm Tech (@BrainstormTech) this week in Aspen, Colo.
Why Social Media Is Everyone's Business -- Yours Included
Tech Apr 26, 2016 @ 05:00 AM views The Little Black Book of Billionaire Secrets ... In her new book, Silicon Valley entrepreneur and founder Clara Shih says ... and Hearsay Social founder Clara Shih says every employee — in every industry  ...
Why Hearsay Social's Clara Shih pushes companies to think digitally
"The Social Business Imperative" written by Hearsay Social CEO Clara Shih. ... Image Credit: The Social Business Imperative, Pearson Education Inc., 2016.

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