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Clara Shih          

CEO of Salesforce AI, Board Director & Entrepreneur; Author of "The Facebook Era"

Clara Shih is a tech entrepreneur, investor, and bestselling author. She currently leads artificial intelligence products, research and development at Salesforce and previously led Salesforce's largest business Service Cloud.

A digital pioneer, Shih has been named to the TIME 100 list in 2023, Fortune’s “40 under 40” and “Most Powerful Women Entrepreneurs,” Fast Company’s “Most Influential People in Technology,” and a “Young Global Leader” by the World Economic Forum. Shih served on the Starbucks board of directors for 12 years and is Board Chair of Hearsay Systems, a privately held digital software firm she founded in 2009.

She graduated #1 in computer science at Stanford University, where she also received an MS in computer science. She also holds an MS in internet studies from Oxford University, where she studied as a U.S. Marshall Scholar.

Speech Topics

Digital Transformation and Customer Experience

  • Use of modern digital communication channels such as video calls, online document sharing, text messaging, social media engagement to build and nurture relationships virtually
  • How to balance corporate brand and local/relationship manager efforts
  • Regulatory considerations, such as FINRA/SEC for financial services

Virtual Presentation

  1. Digitally engaging customers during the pandemic and post-pandemic: • Use of modern digital communication channels such as video calls, online document sharing, text messaging, social media engagement to build and nurture relationships virtually.

• How to balance corporate brand and local/relationship manager efforts.

• Regulatory considerations, such as FINRA/SEC for financial services.

II. Digital and Social Selling (Sales Effectiveness) during a pandemic– how to keep your sales reps producing and successful when golf outings, fancy dinners, and in-person meetings must be indefinitely postponed:

• How to leverage LinkedIn and other social media for prospecting, nurturing customer relationships as well as retention and relationship growth

• How to establish expert credibility and convey empathy over digital channels

• Why this is a critical time for building customer trust which will last a lifetime

III. How to build employee engagement virtually during the pandemic and post-pandemic Special support needed for single parents and dual-working parents of young children

• How managers must manage differently than before

• Setting boundaries, management team role modeling behaviors, no weekends/nights, virtual coffees, creating structures for more frequent and more personal interaction moments

• How Recruiting needs to adapt to a virtual environment of no in-person interviews or candidate dinners

• How to think about returning to work

The Social Selling Revolution: How LinkedIn, Facebook, and Twitter are Transforming How Agents Sell

Every day, a billion people share the most important moments of their lives on social media, from new jobs to newborns -- and everything in between. Your own social networks are full of these “social signals” and your competitors are acting on this information in real time. The days of cold outreach are over-- today's savvy agents leverage these real-time insights to get smart about whom to reach out to, when to reach out, and what to say as well as to build deep lasting relationships that result in renewal, upsell, and referrals. Bestselling author, social media expert and Silicon Valley tech CEO Clara Shih will walk through how to succeed in today's radically different selling environment.


Yes, Shih can! Hong Kong-born entrepreneur returns to city to set up financial social media firm
When US tech entrepreneurs Clara Shih Chong-wai first set up her social media marketing company Hearsay Social, people would often mistake her as her partner’s secretary. With 22 markets under her belt – Hong Kong being the latest addition – she has now shown how women can overcome all odds and run successful ventures.
Hearsay Social CEO Clara Shih Named to 2016 IA 25 List of Industry Influencers
We’re excited to share that our CEO and founder, Clara Shih, was named this week to Investment Advisor’s prestigious 2016 IA 25 list of the most influential people in the financial services industry.
Clara Shih to Discuss the Impact of Automation at Fortune Brainstorm Tech 2016 (#FortuneTech)
Hearsay Social CEO and founder Clara Shih (@ClaraShih) will join Adam Nash (@AdamNash), president/CEO of Wealthfront; Sallie Krawcheck (@SallieKrawcheck), CEO/co-founder of Ellevest; and Aydin Senkut (@ASenkut), founder/managing director of Felicis Ventures, for a lively discussion on the impact of artificial intelligence at 2016 Fortune Brainstorm Tech (@BrainstormTech) this week in Aspen, Colo.
Why Social Media Is Everyone's Business -- Yours Included
Tech Apr 26, 2016 @ 05:00 AM views The Little Black Book of Billionaire Secrets ... In her new book, Silicon Valley entrepreneur and founder Clara Shih says ... and Hearsay Social founder Clara Shih says every employee — in every industry  ...
Why Hearsay Social's Clara Shih pushes companies to think digitally
"The Social Business Imperative" written by Hearsay Social CEO Clara Shih. ... Image Credit: The Social Business Imperative, Pearson Education Inc., 2016.

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