Colin Shaw is acclaimed as being a world Thought Leader in Customer Experience and Marketing. Under Shaw's leadership Beyond Philosophy LLC has been engaged by many of the world's most prestigious brands to help them move their Customer Experience to the next level. One client, Maersk Line, the world’s largest container shipping company, improved their net promoter score by 40 points in 30 months, which gave a 10% rise in shipping volumes using Beyond Philosophy’s methodology.

Shaw is a prolific blogger and has written six bestselling books on Customer Experience and has been a commentator on CNN, BBC TV, NPR, LBC to name a few. Shaw co-hosts the highly successful podcast The Intuitive Customer. Shaw is a member of the National Speakers Association, and has presented at countless keynote speeches. He has been featured as an expert on CNN, BBC TV, Sky News, BBC Radio.

Shaw is married to Lorraine and enjoys spending time with his 3 children and grandchildren. He now lives in Sarasota, Fl. USA. He is a keen fisherman and loves soccer.

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