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Colin Shaw    

Customer Experience Thought Leader, CEO of Beyond Philosophy CX Consultancy, Author & Podcast Host

Colin Shaw has been recognized, by others, as a world thought leader on Customer Experience. LinkedIn pronounced Colin as one of the top 150 business influencers worldwide where he has 275,400 followers of his work.

Brand Quarterly readers voted him one of the ‘top 50 Marketing Thought Leaders over 50’ for the last 2 years in a row.

Colin has lead Beyond Philosophy to be selected by the Financial Times (FT) as one of the best management consultancy companies in the UK.

Colin has helped shape the whole Customer Experience industry with his six bestselling books.

Prior to launching Beyond Philosophy, Colin held a number of senior executive positions in Xerox, Mars and British Telecom (BT). He was ultimately appointed Senior Vice President of Customer Experience, where he led a team of 3,500 employees worldwide.

Colin founded Beyond Philosophy a global customer experience consultancy, training and research company in 2002, before most people had heard of Customer Experience.

Under Colin’s leadership, Beyond Philosophy has undertaken many Customer Experience initiatives with some of the world’s biggest companies, including American Express, FedEx, Maersk Line, Aflac, Aviva, T-Mobile and IBM. Beyond Philosophy helped Maersk Line, increase their Net Promoter Score® by 40 points in 30 months. Colin now lives in Sarasota, Florida, USA and remains their CEO.

A sought-after keynote speaker Colin’s interactive presentation style uses thought-provoking questions, humor and real-life anecdotes to engage, entertain and inform his audience. Audaciously Colin calls organizations live from the stage to make a point.

Colin is a member of the National Speakers Association, and has presented at countless keynote speeches. He has been featured as an expert on CNN, BBC TV, Sky News, BBC Radio.

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