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Colleen A. Rickenbacher  

Importance of protocol and etiquette in your professional and personal life

Colleen A. Rickenbacher, CMP, CSEP, CPC, CTA is an international speaker, author, trainer, and protocol consultant.

Speaking engagements on the importance of protocol and etiquette in your professional and personal life have taken Colleen around the World. She can be seen and heard regularly on national television and radio.

Her book Be On Your Best Business Behavior covers all areas of practical business and dining skills. The tips she provides will strengthen your image and provide the necessary guidelines to you and your organization.

Be On Your Best Cultural Behavior covers the proper etiquette and protocol in 33 countries. These guidelines will allow you to navigate globally in our international climate whether you do business in other countries or never leave your backyard.

Her latest book with co-author Edward Scannell is The Big Book of People Skills Games (McGraw-Hill). These quick and effective activities are designed for making great impressions, boosting problem-solving skills and improving customer service.

Colleen is co-founder of the Protocol, Etiquette, and Civility Global Academy for the advancement, training and certification of executives.

Colleen has achieved her Certified Meeting Professional (CMP), the Certified Special Events Professional (CSEP), her Certified Protocol Consultant (CPC), and her Certified Tourism Ambassador (CTA).

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