In his years at British Airways, Dale led a team of 12,000 people, was proud of building great teams and helping them deliver extraordinary results. "Worst to First," didn't happen just once—after the events of September 11, 2001, Dale had to lead his team to do it again. In just 24 months British Airways was once again the leader, and this time, the world's most profitable airline.

Throughout his extremely successful 30-year career at British Airways, the high point of every major conference was the moment Dale Moss would take the stage to deliver his keynote address—and he never left without a standing ovation, even if he was delivering tough news. Over the years, he took his powerful business messages out to other companies, associations and symposiums. His impactful, often described by his audience as passionate, speaking style always won the hearts and broadened the minds of audiences all over the world.

Business, Change, Business Leadership, Customer Service, Personal Growth,