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Dan Gingiss      

Customer Experience Coach, Marketing Strategy Expert, Author & Podcaster

Dan Gingiss is an international keynote speaker and customer experience coach who believes that a remarkable customer experience can be your best marketing. His 20-year professional career consistently focused on delighting customers, spanning multiple disciplines including customer experience, marketing, social media and customer service. He held leadership positions at three Fortune 300 companies – McDonald's, Discover and Humana. He was recently named to the World’s Top 30 Customer Service Professionals list by Global Gurus.

Gingiss is the author of two books, "The Experience Maker: How To Create Remarkable Experiences That Your Customers Can't Wait To Share" (September 2021) and "Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media". He hosts the Experience This! Show podcast and The Experience Maker Live Show, and is a contributor to Forbes. "The Experience Maker" was named one of the Top 100 Customer Experience Books and Top 100 Customer Service Books of all time by BookAuthority.

He earned a B.A. in psychology and communications from the University of Pennsylvania and an M.B.A. in marketing from the Kellogg School of Management at Northwestern University.

Speech Topics


Why Every Employee Is In The Customer Experience Business

We all know that support staff are at the forefront of driving great customer experiences. But the one thing that customer-centric companies understand well is that great CX is not the job of customer-facing teams alone – everyone has an equal role to play.

This session will explore how all teams in your organization are in the “customer experience business,” and how driving such a culture forward is key to organizational success.

You’ll learn: 1) How different teams such as marketing, finance, and legal shape the customer experience; 2) real-life examples of the impact of non-customer facing teams on the end customer; 3) how a company-wide commitment to CX improves customer loyalty.

Your customers don’t care about your organizational chart or which department handles what. They look at your company as a single entity, and expect that everyone — from the front-line customer service agent to the legal department to the custodial staff — is focused on making their experience remarkable.

DON'T JUST CREATE CONTENT, CREATE EXPERIENCES!

Blog posts are nice. Videos are great. Webinars rock. But your prospects and customers are being bombarded with so much content. How can you stay relevant in a sea of content?

In this fun and engaging keynote, marketing consultant and former Fortune 500 executive Dan Gingiss will teach the audience that if they really want to acquire more customers and keep the ones they have, then creating remarkable experiences is a must. With some simple tweaks, any company can create customer experiences that people want to share with their friends and social media followers.

You'll learn how to: 1) focus on retaining existing customers to help your Sales team; 2) employ a simple methodology for creating remarkable experiences that will generate endless content; 3) leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas.

You'll see dozens of real-life examples of companies using customer experience to make the brand lovers louder than the haters, and you'll walk away inspired to go back to work the next day and take action to create remarkable experiences for your customers. And Dan Gingiss doesn't just talk about experience, he creates one for the audience, too!

Are you ready to stop creating more content, and start creating more experiences?

HOW A REMARKABLE CUSTOMER EXPERIENCE CAN BE YOUR BEST SALES AND MARKETING STRATEGY

Let's face it: Competition is tougher than ever these days. Competing on price is a loser's game - just ask the two gas stations across the street from each other. And competing on product is getting harder and harder as almost everything is copyable - just ask Uber. So what's left? How can we stand out in a crowded marketplace that is constantly evolving?

In this fun and engaging session, customer experience coach and former Fortune 500 executive Dan Gingiss will teach the audience how experience can be your company's ultimate differentiator, creating a competitive advantage that cannot be copied. You'll learn how to: 1) identify the types of experiences people share most often and why; 2) apply an easy, 5-step framework for creating remarkable experiences that people want to share; 3) engage with your customers to generate increased loyalty; and 4) leverage examples from many other companies across industries that have been successful with these simple, practical, and inexpensive ideas.

Your business CAN compete on customer experience. When you create a remarkable experience for your customers, they become your best marketers and salespeople. You'll walk away from this session inspired to go back to work the next day and make your own customers' experiences remarkable. And Dan Gingiss doesn't just talk about experience, he actually creates one for the audience, too!

Are you ready to get people talking about your brand?

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