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Dan Heath is a bestselling author and speaker. Alongside his brother Chip Heath, he has co-authored four books, namely "Made to Stick: Why Some Ideas Survive and Others Die," "Switch: How to Change Things When Change Is Hard," "Decisive: How to Make Better Choices in Life and Work," and "The Power of Moments: Why Certain Experiences Have Extraordinary Impact." These books have sold over three million copies worldwide and have been translated into 33 languages. "Made to Stick" was named the Best Business Book of the Year. Notably, Heath released his first solo work, "Upstream: The Quest to Solve Problems Before They Happen," in 2020, which was an instant Wall Street Journal bestseller.
Heath holds a senior fellow position at Duke University's CASE center, which advocates for entrepreneurs who fight for social good. He and his brother Chip Heath contributed to Fast Company magazine with a column from 2007 to 2011. In 2018, Heath hosted the first season of Choiceology, a podcast about behavioral economics. Heath is also an entrepreneur himself, having founded Thinkwell, an innovative education company that next year will celebrate its 25th anniversary. In 2013, he was included in the Thinkers 50, ranking the world’s 50 most influential management thinkers, and in Fast Company magazine’s list of the Most Creative People in Business.
Heath earned his MBA from Harvard Business School and a BA from the Plan II Honors Program at the University of Texas at Austin. One unique achievement for Heath was winning the New Yorker Cartoon Caption Contest, beating out 13,000 other entrants. He has spoken to various professionals, including teachers, police chiefs, U.S. senators, interior designers, Navy admirals, healthcare leaders, marketers, ministers, and countless executive teams across 26 countries on six continents.
Videos
Speech Topics
Reset: How to Change What’s Not Working
In this talk, drawing from his book RESET, Heath unpacks a simple framework for getting unstuck and making the changes that matter. What if we could unlock forward movement without the need for more resources? The same people, the same assets … but dramatically better results.
Yesterday, we were stuck. Today, we reset.
Creating Moments That Matter
Some experiences are vastly more memorable and meaningful than others: A moment of extraordinary service that a customer can’t stop talking about. A moment of insight that helps a group of employees embrace a new vision. A moment of compassion that makes a patient’s burden feel lighter. Everywhere you look, people are trying to craft memorable experiences—from customer experiences to patient experiences. Leaders are working hard to boost employee engagement, student engagement, and parishioner engagement. But these discussions have been dominated by a focus on fixing problems (what Dan Heath calls “filling pits”), rather than creating memorable experiences (“raising peaks”). Yet Heath’s research suggests that it’s far more valuable to build peaks.
How do you build peaks for the people you care about? In this talk, drawing from his forthcoming book The Power of Moments, Heath will reveal the four elements that create defining moments. Armed with an understanding of these elements, we can be the authors of moments that spark delight, connection, and insight.
Leading a Switch
Why do some big changes happen easily while many small changes prove impossible? The answer hinges on some of the most fascinating findings in psychology. Our mind is divided into two different systems—an analytical mind and an emotional mind—that are often in conflict, particularly in situations of change. Building on this research, and based on the book, Switch, which spent 47 weeks on the New York Times best-seller list, Dan will reveal a simple, three-part framework that will help you change things in tough times.
All of us have things we want to change—in our families, our businesses, and our communities. Our goal might be as simple as losing a few pounds or as complex as changing the culture of an organization. Where do you start? And what do you do when you face resistance? This session is a must for any change leader who is struggling to make progress. Dan’s talk will give leaders the specific tools—and the inspiration—they need to make change happen.
UPSTREAM: The Quest to Solve Problems Before They Happen
So often in our organizations and communities, we fall into a cycle of reaction. A problem happens, and we respond. We fight fires. We contend with emergencies. Researchers call this "tunneling": We don't see the big picture, and we don't think about the future, we just keep pushing forward from one crisis to the next. What if instead we could shift our energies upstream -- uncovering and addressing the source of those problems?
In this talk, Heath will reveal how some leaders have learned to spot problems in advance: There's a school district that can predict which students will drop out -- 4 years before graduation. There's an internet service company that can predict which customers are likely to cancel their subscriptions -- as early as two weeks after they sign up! When we shift from downstream response to upstream planning, it can cause miracles: One company eliminated 25 million customer support calls by asking, "How can we make sure our customers never need to call us?" And one nation in Europe has almost eliminated teenage substance abuse by asking, "How can we create a teenage culture that offers such compelling sober activities that teens simply don't feel like drinking or doing drugs?"
Heath will share the three forces that push us downstream, as well as the powerful levers we can use to start preventing problems before they happen.
Books
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