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Darryl Michael Speach    

Customer Experience Thought Leader, People Performance Strategist, Former Disney University Faculty Member & Disney Institute Management Consultant

High Demand International Keynote Speaker - Darryl is a specialist in the study of people performance as it pertains to employees, channel partners, and customers. He is adept in leadership development, customer-centric culture design & implementation, customer loyalty, digital transformation, the art of ""catching employees doing things right"", storytelling theory, and “just-in-time” brain-friendly learning. He has been published in Fast Company, Forbes Magazine Middle East, Harvard Business Review Arabia, and CIPD Editorial.

Darryl spent seven years with The Walt Disney Company, first as a senior manager on the corporate alliance branding team and then as a Disney University / Leaders Pathway instructor. Most recently, Darryl served as the lead consultant assigned to the Disney Institute / McKinsey & Company co-branded joint venture, specializing in helping clients adapt Disney’s approach to customer-centric culture design and leadership development. Darryl led numerous client engagement teams around the globe and across a wide-range of industries. He just completed an 18-month assignment as the Chief Learning Officer for Majid Al Futtaim in Dubai and recently returned to the United States to serve as the Chief People Performance Strategist / CRO at Xceleration Partners; a leading people performance strategy, culture transformation and employee recognition/reward system design firm.

He spent five years leading New York Life’s L&D and the New Horizons Leadership Development & Ideation Program, which partnered with IDEO and the Center for Creative Leadership to create a steady flow of “ready-now” leaders.

Member of Disney University’s on-boarding design team for the Disneyland Resort expansion project. Responsible for guest service & leadership training for 3,000+ Cast Members and 3rd-party vendors, supported by “Ears-To-You” recognition program.

Partnered with Toyota North America to enhance its dealership experience with the creation of 14 customer-centric dealer service standards implemented through innovative training and sustained by formal recognition.

Currently engaged in an Xceleration and McKinsey & Company joint-work project leading a large scale CX transformation for 45,000+ employees.

He is an outstanding communicator with an engaging storytelling presentation style.


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Speech Topics

Customer Experience, Customer-Centric Culture Transformation, Customer-Centric Digital Transformation, People Performance Strategy, Leadership Excellence, "If Disney Ran Your Company"

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