Customer Experience is Your New Competitive Advantage — What Works, What Doesn't and Why it Matters More than Ever

The greatest source of lost revenue for your business is the prospect you never knew about. They clicked away without buying, drove past without stopping in, or hung up on your voice mail system. So, how do you earn and keep customers when patience is short and alternatives are only a short drive or a click away? In this eye-opening, actionable and very entertaining presentation, popular Customer Experience expert David Avrin, CSP will shine a light on the monumental shift in purchasing behavior and expectation, while showing your team everyone’s role in eliminating barriers, engaging prospects and creating Customer Experiences worth sharing.

It’s Not Who You Know, It’s Who Knows You! — How to Attract the Best Customers and Create an Army of Raving Fans

It’s a new world and the marketplace has changed. Countless choices are both nearby and online. Being great at what you do is no longer a differentiator — It is merely the entry fee. Today, winning in business is about discovering, creating and leveraging competitive advantages. In this highly entertaining, thought-provoking and actionable presentation, based on his book: Visibility Marketing, Business Marketing, and Customer Experience veteran David Avrin, CSP will show you and your team how to discover, create and promote meaningful differentiators to gain visibility and earn customers.

Here's a news flash from well-known speaker and author David Avrin: Your marketing probably sucks. Ouch, right? In his latest book, Visibility Marketing, Avrin ...

To help Carpet One Floor & Home store owners understand the importance of their investment in marketing, David Avrin will speak during Thursday's marketing  ...