Dr. Deirdre Mylod is responsible for advancing the understanding of the entire patient experience –including patient satisfaction, clinical processes and outcomes. Through the Institute, Mylod partners with leading health care systems to examine and implement transformative concepts to improve the patient experience and reduce patient suffering. As a prominent thought leader in the industry, Mylod regularly lectures on topics including public policy, legislation, and the future of patient experience. Mylod has extensive expertise in survey development, methodology and statistics.

In addition, Mylod serves as the Senior Vice President of Decision Analytics & Research at Press Ganey. During more than 16 years at Press Ganey, Mylod has served in a variety of key leadership roles. Most recently, she served as the Vice President of Improvement Services and led the teams who deliver clients quality improvement strategies and solutions to enhance their performance in patient evaluations of care. Earlier, Mylod was responsible for developing Press Ganey’s HCAHPS initiative and managed clients’ participation in state reporting projects.

Mylod is a liaison to the National Quality Forum and has served on committees on public reporting through the NQF. Mylod holds a master’s degree and PhD in psychology from the University of Notre Dame.

Science, Healthcare Quality & Safety, Patient safety Healthcare, Psychologists, Psychology, Customer Experience,