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Donna Cutting
Donna Cutting is the author of The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service.
Donna Cutting, CSP is the author of "The Celebrity Experience: Insider Secrets to Delivering Red Carpet Customer Service," published by Wiley. Of The Celebrity Experience, Howard Putnam, former CEO of Southwest Airlines and author of "The Winds of Turbulence" said, "You can't focus on the customer until you develop the right attitudes in your team. The Celebrity Experience is proof that you can treat your customers as stars and improve the bottom line."
The President and CEO of Donna Cutting Presents, Inc., she is a nationally recognized expert in employee morale, caring, personalized customer service and the human side of business. A Speaker and Consultant, she helps leaders create places where employees get Standing Ovations and customers get Star Treatment.
Corporations, associations and others call on Donna to deliver several presentations a year, boosting employee morale and teaching people to deliver exceptional personalized customer service. As Carole Henning, Branch Manager, Camelot Homes of Central Florida said, "If you're looking to create camaraderie within your workplace and ease the tensions of the job, treat your employees to Donna Cutting's talents. It worked for Camelot."
Donna is no ordinary speaker! Combining her experience in the theater and her passion for fun, she delivers her content in a high energy style with her trademark enthusiasm. Her presentations mix include hilarious Keynote Theater bits, side-splitting song parodies and exceptional audience interaction. Donna combines her dramatic, fun and humorous style of presenting with easy and action-oriented/practical ideas and strategies that people can implement immediately.
Donna doesn’t provide a speech, she provides an Experience.
Donna and The Celebrity Experience have been featured and/or quoted in Investor's Business Daily, Weekend Entrepreneur, Home Business Magazine, CNNMoney.com, YahooFinance.com and a variety of trade magazines. Donna has appeared on several television news shows including ABC America This Morning, ABC Chicago 7, Good Day Minnesota, and Studio 10 in Tampa, FL. She has contributed to Handle With Care: Motivating and Retaining Employees, written by Barbara Glanz and published by McGraw-Hill.
Past President of the National Speakers Association of Central Florida, Donna was recently named the winner of the prestigious Rosita Perez Spirit Award, and was elected Chapter member of the year in 2003. She lives in St. Petersburg, Florida with her husband and best friend, Jim and their Maltese puppy, Snowball.
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