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Donna M Roberts  

Unique experience leading informative and easy-to-understand sessions on teamwork, customer service, and business tools

How often have you looked at your business tools and software and thought there has to be an easier way?

Microsoft Certified Application Specialist 2007 Master and professional speaker Donna Roberts can help. Donna is a talented speaker and trainer who will give you the full benefit of her knowledge while pushing the limits of what you can do.

Donna's experience and background uniquely qualify her to lead informative and easy-to-understand sessions on teamwork, customer service, and busines tools including Microsoft Office, including Outlook, PowerPoint, Project, Excel and more. Donna can put an audience at ease whether they are technical, administrative or management.

As a computer systems specialist and trainer with Dow Jones & Company for five years, Donna provided desktop support to reporters and editors of The Wall Street Journal. She also delivered nationwide training on the company's corporate communications system and wrote and designed online tutorials, interactive presentations and video programs for training certification programs.

Her achievements also include work as a consultant for Computer Horizons where she drew on her specialized experience using Excel, Word, Access and Microsoft Project. In this role, she provided monthly reporting and metrics for one client during their Y2K project and, for another client, documented end-to-end processes and procedures for the IT department.

More recently, she was involved in implementing and documenting processes to track and monitor workflows, bill cycles, reporting and payroll processing.

You'll be happy to know Donna doesn't act or sound like a boring "computer trainer" or dry presenter. She speaks in language anyone can understand. She's not intimidating at all. And, in her friendly way, she focuses on her audience's comfort and confidence - in addition to their competence. You'll never feel alone with Donna Roberts as your trainer.

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