NAVIGATING DIFFICULT CONVERSATIONS

Through his decades of research and experience as an ICU physician, Dr. Orsini has mastered the key elements required to navigate through difficult conversations in the most effective and compassionate manner.

Perfect for physicians, risk managers, HR executives, and business leaders, this presentation teaches the communication skills necessary to positively influence challenging situations encountered daily.

Learning Objectives:

• Learn how to use compassionate communication to build trusting relationships quickly
• Understand emotions and how they impact interpersonal dynamics (emotional intelligence)
• Master verbal and non-verbal techniques used to de-escalate difficult conversations and convey empathy in any situation
• Become familiar with customer/employee / patient-centric communication
• Learn key communication insights that lead to effective leadership, especially during times of uncertainty and crises

Target Audiences:

• Managers
• Business Leaders
• HR Professionals
• Healthcare Leaders

NAVIGATING DIFFICULT CONVERSATIONS IN CHILD ADVOCACY

Through his decades of research and experience as an ICU physician, Dr. Orsini has mastered the key elements required to navigate through difficult conversations in the most effective and compassionate manner.

Communication across multiple disciplines is crucial in the areas of child maltreatment, human trafficking, and domestic violence. Dr. Orsini's interactive presentation explains how building trust, establishing rapport, and resolving conflicts can benefit children, families, and the teams serving them.

Learning Objectives:

• Learn how to use compassionate communication to build trusting relationships quickly
• Understand emotions and how they impact interpersonal dynamics (emotional intelligence)
• Master verbal and non-verbal techniques used to de-escalate dif?cult conversations and convey empathy in any situation
• Become familiar with customer/employee / patient-centric communication
• Learn key communication insights that lead to effective leadership, especially during times of uncertainty and crises

Target Audiences:

• Case Managers
• Child Advocates
• Medical Professionals
• Law Enforcement

LEADERSHIP SKILLS FOR WHEN TIMES GET TOUGH

Communication is no longer a “soft skill”. In fact, it is the most critical leadership skill and competency required for empowering people and teams to reach their full potential. In this time of uncertainty, when you must fuel innovation, come together as a team, navigate hybrid work, and inspire and engage the next generation of the workforce, good communication is essential for success.

In this engaging lecture, leaders will learn the 4 insights that will help any practitioner, manager, or leader cultivate the interpersonal communications skills required to thrive in today’s rapidly evolving workplace.

Learning Objectives:

• Experience a paradigm shift and emerge with a completely new understanding of how to connect and communicate effectively, while learning to lead in the moments that matter the most
• Foster the confidence and competence necessary to navigate any conversation with empathy and expertise turning conflict into a catalyst for meaningful connection, engagement, and growth
• Emerge inspired and in command of the most essential skill set required to effectively navigate the future of work
• Become familiar with customer/employee / patient-centric communication
• Learn how to attract and retain talent by forming trusting relationships with team members and employees

Target Audiences:

• HR Managers
• Executives
• Managers
• Healthcare Executives

REMEMBERING YOUR "WHY"

Reducing Physician Burnout

Professional burnout and staff turnover have caused a major crisis in healthcare. Physicians have the highest suicide rate of any profession, affecting over 900,000 patients per year. Declining employee engagement and nursing turnover signifcantly affect the bottom line and result in poor clinical outcomes.

In this engaging lecture, Dr. Orsini discusses how healthcare executives can help staff improve job satisfaction by creating a culture that encourages strong relationships with patients and fellow team members. Described as inspirational, this presentation will inject new enthusiasm into your physicians and staff and remind them why they chose medicine in the first place.

Learning Objectives:

• Discover how to revitalize your staff’s enthusiasm for medicine and reduce burnout
• Learn why strong communication and relationship building is good for both patients and staff
• Recognize the signs of professional burnout and debunk the various myths regarding this important subject
• Understand the relationship between patient experience and staff well-being
• Significantly improve net margins by improving patient experience and reducing employee turnover

Target Audiences:

• HR Managers
• Executives
• Managers
• Healthcare Executives

IT'S ALL IN THE DELIVERY

Enhancing the Patient Experience Through Better Communication

Medicine is about the human connection. When patients and providers connect on a personal level, healthcare is at its very best. This results in better outcomes and a greater experience for patients, families, and healthcare professionals.

In this interactive presentation, Dr. Orsini discusses the relationship between key predictors of a positive patient experience and effective communication. Healthcare providers and hospital executives learn proven techniques that build trusting relationships with patients and team members, resulting in a better patient and staff experience.

Learning Objectives:

• Learn key predictors of patient experience and debunk various myths surrounding this topic
• Master effective and compassionate communication techniques that quickly build trusting relationships and improve patient satisfaction
• Understand customer/employee/patient-centric communication
• Learn how to create a team approach to resolve conflict
• Learn how to enhance compassion and still maintain efficiency
• Obtain the tools necessary to create sustainable culture change

Target Audiences:

• Physicians
• Healthcare Providers
• Patient Experience Leaders
• Healthcare Managers and Executives

LIMITING MALPRACTICE RISK THROUGH BETTER COMMUNICATION

Patients who have a relationship with their providers are less likely to file malpractice claims and have better outcomes. From the initial patient interaction to the filing of a malpractice claim, multiple opportunities exist to avert litigation and maintain a positive relationship with patients even when a medical error occurs. This keynote teaches healthcare professionals and hospital executives key communication techniques that dramatically reduce malpractice claims and limit medical errors.

Learning Objectives:

• Understand the concept of “It’s Hard to Fire Your Best Friend”
• Master verbal and non-verbal techniques that build trust and maintain good relationships even when things don’t go smoothly
• Learn key critical opportunities to avoid medical errors and avert malpractice lawsuits
• Learn effective communication techniques that will signifcantly decrease medical errors
• Discover how to properly reveal medical errors when they do occur

Target Audiences:

• Physicians
• Risk Managers
• Malpractice Insurance Providers
• Healthcare Executives
• Nurse Mangers